No text in all menus...
#1
Hello,

I found this program on a video and I immediately wanted to try at home.
For the first time I install XBMC and I accept the installation of Visual C ++ 2008 (but did not remove the Visual C ++ 2005).

But when the program starts (first use), I have the frames but not the text! :confused2:

My PC runs on Windows XP SP3:
- Intel Core2Duo E8400
- Nvidia Geforce 9600 GT
- 3GB RAM
- DirectX 9.0c

What might be the problem and how to fix it? Skip to a previous version? Install another Visual C + + anymore?
Thank you in advance because I really want to test this software!

A french girl Wink
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#2
I would guess the fonts haven't installed properly for some reason. Try uninstalling and reinstalling again. If the text is still missing we need to see the log file. To open the log press Windows-R and in the Run dialog type:

"%appdata%\xbmc\xbmc.log"

(including the quotes). Click OK and the log should open in Notepad. Copy and paste the log into pastebin.com and post the link it gives you here.

JR
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#3
First a big thank you for your help.
Indeed, reading the log, you were right, there would be a problem with the fonts. Yet, arial.ttf is well in the directory XBMC/media/Fonts... It's strange...
Here's the report:

19:15:44 T:2568 M:2468069376 NOTICE: -----------------------------------------------------------------------
19:15:44 T:2568 M:2468040704 NOTICE: Starting XBMC, Platform: Windows XP Professional Service Pack 3 build 2600. Built on Mar 8 2011 (Git:e9e9099, compiler 1500)
19:15:44 T:2568 M:2468040704 NOTICE: Intel® Core™2 Duo CPU E8400 @ 3.00GHz
19:15:44 T:2568 M:2468036608 NOTICE: Desktop Resolution: 1920x1200 32Bit at 60Hz
19:15:44 T:2568 M:2468036608 NOTICE: Running with administrator rights
19:15:44 T:2568 M:2468036608 NOTICE: special://xbmc/ is mapped to: D:\Utilitaires\Vidéo\XBMC
19:15:44 T:2568 M:2468036608 NOTICE: special://xbmcbin/ is mapped to: D:\Utilitaires\Vidéo\XBMC
19:15:44 T:2568 M:2468036608 NOTICE: special://masterprofile/ is mapped to: C:\Documents and Settings\Anna\Application Data\XBMC\userdata
19:15:44 T:2568 M:2468036608 NOTICE: special://home/ is mapped to: C:\Documents and Settings\Anna\Application Data\XBMC
19:15:44 T:2568 M:2468036608 NOTICE: special://temp/ is mapped to: C:\Documents and Settings\Anna\Application Data\XBMC\cache
19:15:44 T:2568 M:2468036608 NOTICE: The executable running is: D:\Utilitaires\Vidéo\XBMC\XBMC.exe
19:15:44 T:2568 M:2468036608 NOTICE: Log File is located: C:\Documents and Settings\Anna\Application Data\XBMC\xbmc.log
19:15:44 T:2568 M:2468036608 NOTICE: -----------------------------------------------------------------------
19:15:44 T:2568 M:2468012032 NOTICE: Setup SDL
19:15:44 T:2568 M:2467737600 NOTICE: Found screen: Écran Plug-and-Play on NVIDIA GeForce 9600 GT, adapter 0.
19:15:44 T:2568 M:2467725312 NOTICE: Primary mode: 1920x1200 @ 60.00 - Full Screen
19:15:44 T:2568 M:2467725312 NOTICE: Additional mode: 640x480 @ 60.00 - Full Screen
19:15:44 T:2568 M:2467725312 NOTICE: Additional mode: 640x480 @ 72.00 - Full Screen
19:15:44 T:2568 M:2467725312 NOTICE: Additional mode: 640x480 @ 75.00 - Full Screen
19:15:44 T:2568 M:2467725312 NOTICE: Additional mode: 800x600 @ 60.00 - Full Screen
19:15:44 T:2568 M:2467725312 NOTICE: Additional mode: 800x600 @ 72.00 - Full Screen
19:15:44 T:2568 M:2467725312 NOTICE: Additional mode: 800x600 @ 75.00 - Full Screen
19:15:44 T:2568 M:2467721216 NOTICE: Additional mode: 1024x768 @ 60.00 - Full Screen
19:15:44 T:2568 M:2467708928 NOTICE: Additional mode: 1024x768 @ 70.00 - Full Screen
19:15:44 T:2568 M:2467708928 NOTICE: Additional mode: 1024x768 @ 75.00 - Full Screen
19:15:44 T:2568 M:2467708928 NOTICE: Additional mode: 1152x864 @ 75.00 - Full Screen
19:15:44 T:2568 M:2467708928 NOTICE: Additional mode: 1280x1024 @ 60.00 - Full Screen
19:15:44 T:2568 M:2467708928 NOTICE: Additional mode: 1280x1024 @ 75.00 - Full Screen
19:15:44 T:2568 M:2467708928 NOTICE: Additional mode: 1600x900 @ 60.00 - Full Screen
19:15:44 T:2568 M:2467708928 NOTICE: Additional mode: 1600x1200 @ 60.00 - Full Screen
19:15:44 T:2568 M:2467708928 NOTICE: Additional mode: 1680x1050 @ 60.00 - Full Screen
19:15:44 T:2568 M:2467708928 NOTICE: Additional mode: 1920x1080 @ 60.00 - Full Screen
19:15:44 T:2568 M:2467708928 NOTICE: Additional mode: 1920x1200 @ 60.00 - Full Screen
19:15:44 T:2568 M:2467708928 NOTICE: Additional mode: 1440x900 @ 60.00 - Full Screen
19:15:44 T:2568 M:2467708928 NOTICE: Additional mode: 1440x900 @ 75.00 - Full Screen
19:15:44 T:2568 M:2467721216 NOTICE: load settings...
19:15:44 T:2568 M:2467631104 NOTICE: special://profile/ is mapped to: special://masterprofile/
19:15:44 T:2568 M:2467614720 NOTICE: loading special://masterprofile/guisettings.xml
19:15:44 T:2568 M:2467602432 ERROR: special://masterprofile/guisettings.xml, Line 0
Failed to open file
19:15:44 T:2568 M:2467602432 ERROR: Unable to load special://masterprofile/guisettings.xml, creating new special://masterprofile/guisettings.xml with default values
19:15:44 T:2568 M:2467323904 NOTICE: Getting hardware information now...
19:15:44 T:2568 M:2467319808 NOTICE: Checking resolution 12
19:15:44 T:2568 M:2467315712 NOTICE: Loading player core factory settings from special://xbmc/system/playercorefactory.xml.
19:15:44 T:2568 M:2467299328 NOTICE: Loaded playercorefactory configuration
19:15:44 T:2568 M:2467291136 NOTICE: Loading player core factory settings from special://masterprofile/playercorefactory.xml.
19:15:44 T:2568 M:2467291136 NOTICE: special://masterprofile/playercorefactory.xml does not exist. Skipping.
19:15:44 T:2568 M:2467291136 NOTICE: No advancedsettings.xml to load (special://masterprofile/advancedsettings.xml)
19:15:44 T:2568 M:2467291136 NOTICE: Default DVD Player: dvdplayer
19:15:44 T:2568 M:2467291136 NOTICE: Default Video Player: dvdplayer
19:15:44 T:2568 M:2467291136 NOTICE: Default Audio Player: paplayer
19:15:44 T:2568 M:2467311616 NOTICE: Loading media sources from special://masterprofile/sources.xml
19:15:45 T:2568 M:2456649728 NOTICE: initializing playlistplayer
19:15:45 T:2568 M:2456649728 NOTICE: DONE initializing playlistplayer
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#4
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name: font10(DejaVuSans.ttf), trying to substitute arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name:font10 fileConfusedpecial://xbmc/media/Fonts/arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name: font12(DejaVuSans.ttf), trying to substitute arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name:font12 fileConfusedpecial://xbmc/media/Fonts/arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name: font12caps(DefaultCaps.ttf), trying to substitute arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name:font12caps fileConfusedpecial://xbmc/media/Fonts/arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name: font13(DejaVuSans.ttf), trying to substitute arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name:font13 fileConfusedpecial://xbmc/media/Fonts/arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name: font13caps(DefaultCaps.ttf), trying to substitute arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name:font13caps fileConfusedpecial://xbmc/media/Fonts/arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name: font16caps(DefaultCaps.ttf), trying to substitute arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name:font16caps fileConfusedpecial://xbmc/media/Fonts/arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name: font30(DejaVuSans.ttf), trying to substitute arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name:font30 fileConfusedpecial://xbmc/media/Fonts/arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name: fontContextMenu(DejaVuSans.ttf), trying to substitute arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name:fontContextMenu fileConfusedpecial://xbmc/media/Fonts/arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name: font10_title(DejaVuSans-Bold.ttf), trying to substitute arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name:font10_title fileConfusedpecial://xbmc/media/Fonts/arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name: font12_title(DejaVuSans-Bold.ttf), trying to substitute arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name:font12_title fileConfusedpecial://xbmc/media/Fonts/arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name: font13_title(DejaVuSans-Bold.ttf), trying to substitute arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name:font13_title fileConfusedpecial://xbmc/media/Fonts/arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name: font24_title(DejaVuSans-Bold.ttf), trying to substitute arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name:font24_title fileConfusedpecial://xbmc/media/Fonts/arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name: font28_title(DejaVuSans-Bold.ttf), trying to substitute arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name:font28_title fileConfusedpecial://xbmc/media/Fonts/arial.ttf
19:15:45 T:2568 M:2454556672 ERROR: Couldn't load font name: font30_title(DejaVuSans-Bold.ttf), trying to substitute arial.ttf
19:15:45 T:2568 M:2454552576 ERROR: Couldn't load font name:font30_title fileConfusedpecial://xbmc/media/Fonts/arial.ttf
19:15:45 T:2568 M:2454552576 ERROR: Couldn't load font name: font35_title(DejaVuSans-Bold.ttf), trying to substitute arial.ttf
19:15:45 T:2568 M:2454552576 ERROR: Couldn't load font name:font35_title fileConfusedpecial://xbmc/media/Fonts/arial.ttf
19:15:45 T:2568 M:2454552576 ERROR: Couldn't load font name: font50caps_title(DejaVuSans-Bold-Caps.ttf), trying to substitute arial.ttf
19:15:45 T:2568 M:2454552576 ERROR: Couldn't load font name:font50caps_title fileConfusedpecial://xbmc/media/Fonts/arial.ttf
19:15:45 T:2568 M:2454552576 ERROR: Couldn't load font name: WeatherTemp(DejaVuSans-Bold.ttf), trying to substitute arial.ttf
19:15:45 T:2568 M:2454552576 ERROR: Couldn't load font name:WeatherTemp fileConfusedpecial://xbmc/media/Fonts/arial.ttf
19:15:45 T:2568 M:2452525056 NOTICE: initialize done
19:15:45 T:2568 M:2452525056 NOTICE: Running the application...
19:15:45 T:2568 M:2452504576 NOTICE: ES: Starting event server
19:15:45 T:2852 M:2452467712 NOTICE: ES: Starting UDP Event server on 127.0.0.1:9777
19:15:45 T:2852 M:2452422656 NOTICE: UDP: Listening on port 9777
19:15:50 T:2936 M:2434990080 WARNING: XFILE::CFileFactory::CreateLoader - Unsupported protocol(addons) in addons://more/executable.tbn
19:16:04 T:2568 M:2443489280 WARNING: Previous line repeats 4 times.
19:16:04 T:2568 M:2443489280 NOTICE: Storing total System Uptime
19:16:04 T:2568 M:2443845632 NOTICE: Saving settings
19:16:04 T:2568 M:2443780096 NOTICE: stop all
19:16:04 T:2568 M:2443780096 NOTICE: ES: Stopping event server
19:16:04 T:2852 M:2443771904 NOTICE: ES: UDP Event server stopped
19:16:04 T:2568 M:2443825152 NOTICE: stop sap announcement listener
19:16:04 T:2568 M:2443825152 NOTICE: clean cached files!
19:16:04 T:2568 M:2443816960 NOTICE: unload skin
19:16:04 T:2568 M:2447785984 NOTICE: stop python
19:16:04 T:2568 M:2448207872 NOTICE: stopped
19:16:04 T:2568 M:2448207872 NOTICE: destroy
19:16:04 T:2568 M:2448158720 NOTICE: unload sections


I hope there is a solution! :p
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#5
Please Use Pastebin to give us your log
Image
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#6
i put my bet on this:

Quote:19:15:44 T:2568 M:2468036608 NOTICE: special://xbmc/ is mapped to: D:\Utilitaires\Vidéo\XBMC

what on earth is that? :-)
Do not PM or e-mail Team-Kodi members directly asking for support.
Always read the Forum rules, Kodi online-manual, FAQ, Help and Search the forum before posting.
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#7
Hi Anna,

Please post the log on http://pastebin.com/ and post the link here. Long log files just clutter up the forum.

Anyhow I think Ronie has spotted the problem. There appears to be a bug in XBMC v10.1 that if the directory it's in has a non-ASCII character in the name this upsets XBMC. I tried Installing XBMC into D:\Utilitaires\Vidéo\XBMC and it crashes, but it works in D:\Utilitaires\Video\XBMC. Congratulations, you've found a new bug :-)

For now uninstall XBMC and install it into a directory without any accented characters in the name. I'll report the bug so it can be fixed in the next version.

JR
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#8
I've just tried the latest nightly build from http://mirrors.xbmc.org/nightlies/win32/, and the bug appears to have been fixed.

JR
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#9
Thumbs Up 
Effectively, I tried to install in the Program Files directory (without accent) and there is no problem.Wink
I am delighted to be involved in my own way (noob Smile) the development of this great program.Big Grin
A huge thank you for taking your time and help me solve this problem! :p
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