Freezing when accessing the internet (Eden1)
#1
Hi all,

Posted this in the main general help but no luck so thoght I would try here Smile

Recently got my Revo R3700 (4GB) and have put 64bit windows 7 on it.

I have installed Eden beta 1 running MQ3 skin and all works well... apart form plugins on the internet.

For example, I can have some music playing and then click my shortcut to access youtube, youtube will load fine and I will press search, type a search in and results will come back fine.
Music is still playing, I click on a stream to playback... The music is still playing in the background but the XBMC GUI has frozen (pc not frozen but the spinning CD/timer has frozen in the corner), I cannot move or click anything and there is no 'buffering' icon on screen. Then about 15-20 seconds later, it will come up with the 'buffering' icon and then start playing.
After this inital freeze it is fine in the youtube app and will just play any stream fine.

It does this on any internet based plugin including the album scraper.
I can click on an album and press get thumb, scroll through the list of thumbnails, pick one and as I press enter to select it the menu will freeze halfway between the 'info' and 'thumbnail choose' menu for 15-20 seconds.
In this time the PC is still working (can alt+tab) but I cannot do anything in XBMC.
Again, once I have done this once all future album thumbnail searches seems fine until I restart XBMC again.

It doesn't do it every time but 7/10 times, espicially when using programs like navi-x.

I've had a few ideas about maybe being a DNS resoloution, I have rebooted my router and modem but no luck and I cannot change the DNS lookup on the Modem as it is locked down by my provider. My pc will connnect to the internet fine with no issues in Windows.

Has anyone had this issue and know of any fixes?

Thanks

Darren
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#2
I've just tried with Eden beta 2 and this doesn't happen. Can you try the following:

Enable debug logging from System settings, System, Debugging, and restart XBMC then wait a minute or two for all the startup tasks to finish. Start some music playing. Now go into the Youtube addon, do a search and play your selected movie. Assuming you get the freeze stop the playback and exit XBMC.

Open the debug log by pressing Windows-R and in the Run dialog type:

"%appdata%\xbmc\xbmc.log"

(including the quotes). Click OK and the log should open in Notepad. Copy and paste the log into http://pastebin.com/ and post the link it gives you here.

JR
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#3
Thanks for the reply,

I didn't try with music this time round, I was just using it as an example that the music still plays but the GUI freezes.

I have done 2 logs, the first is with youtube.
http://pastebin.com/QQ9t6sGt
This worked well but the search took quite a while. As said it isn't every time but you may be able to help with another issue I have here as when I load youtube or another addon, the first time it loads the 'loading directory' symbol shows and dissapears but then I cannot use the cursor in the menu, I have to exit the addon and re-enter it to use the keyboard.
The menu is still making the right noises for moving up and down but nothing actually moves on screen, the escape key still works to exit the addon though.

The second log is from navi-x,
http://pastebin.com/WD4kbdTh
This did freeze the GUI once I pressed enter on the file to play. The freeze wasn't as long as usual but it did freeze (including the debugging figures in the corner).

I have made 1 change since yesterday and that was disabling 'use a fullscreen window'
I did this as I was getting issues with 24hz playback but learnt it was a windows aero issue and disabling fullscreen window has cured it.

I hope this helps and thank you for trying to help Smile

Darren
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#4
I'd guess that the relevant entries are (with unrelated lines deleted):

Code:
22:28:26 T:1812    INFO: XCURL::DllLibCurlGlobal::easy_aquire - Created session to http://w11.movshare.net
22:28:56 T:2392   DEBUG: CDVDDemuxFFmpeg::Open - av_find_stream_info starting
22:28:57 T:2392 WARNING: could not find codec parameters for http://w11.movshare.net/dl/1d56ae2abd5dac2f99998b2506b8de3a/4f29ca22/04ugq3moj9rcg.avi

with a 30 second pause between the first and second lines. I don't know that bit of the code well, but as I recall 30s is how long XBMC reads the stream if it's looking for the stream format info. I suspect what's happening is that XBMC starts reading back the stream, and because it can't find the stream info it keeps reading for 30s before giving up.

JR
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#5
so xbmc is looking for info on the stream (i.e. who made it, comments) and cannot find it, so it keeps searching until it times out?

Do you know if there is a way to cancel this action?

thank you for all your help Smile

Darren
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Freezing when accessing the internet (Eden1)0