[Jonas0310]

Hi.

I have just installed XBMC v. 11 Eden but I can't get it to work. I have tried looking in other post in here, but i haven't had any luck solving my problem.

Everytime i try to run XBMC it crashes when the start screen appears. I cannot close the program and after a while i have to reboot the computer. I run Windows 7 64-bit and all drivers should be updated so i can't figure out what to do.

The logfile for my last attempt on starting the program can be found here: http://pastebin.com/Z0mbvidr

Hope anyone can help.

Jonas

[sphere]

Try running xbmc as administrator.

[Jonas0310]

Hi.
It still doesn't work..

[sphere]

Strange...

You said "...logfile for my last attempt..." but the log says

Code:

...
17:10:25 T:7136  NOTICE: special://masterprofile/ is mapped to: C:\Users\Jonas\AppData\Roaming\XBMC\userdata
...
17:10:25 T:7136   ERROR: Unable to load special://masterprofile/guisettings.xml, creating new special://masterprofile/guisettings.xml with default values
...

Which indicates that xbmc could not save the guisettings.xml in a previous try.

Does this folder exist:
C:\Users\Jonas\AppData\Roaming\XBMC\userdata
?

---

EDIT:
Of course it exists - you got the log from there *g*

Did you already try to remove this folder?
Or you could also try starting xbmc in portable mode (add "-p" to your xbmc shortcut)

[Jonas0310]

I have tried to delete "guisettings" in that folder after reading in another thread that this might help. I didn't though... I wil try starting in portable mode

[AdrianB33]

Hi Jonas

Have you sorted the problem out? I just installed V11 and got exactly the same problems as you. I also had problems with V10, it didnt crash my system but just had some process in the background but not even a startup screen. Very frustrating!

[AdrianB33]

Further testing:

I uninstalled XBMC. Then deleted the XBMC folder under C:\Users\adrianb\AppData\Roaming\XBMC which was not removed on uninstall. Then reinstalled and ran, but again it crashed. After another forced shutdown, I then deleted XBMC\userdata and ran it again, and again it crashed.

Looking at the log file, I have similar events:

22:55:37 T:5196 ERROR: special://masterprofile/guisettings.xml, Line 0
Failed to open file
22:55:37 T:5196 ERROR: Unable to load special://masterprofile/guisettings.xml, creating new special://masterprofile/guisettings.xml with default values

but XBMC seems to continue thereafter and stops on the following line:

22:55:43 T:3372 ERROR: CRemoteControl::Connect - failed to connect

[Wigash]

Hi,
same problem here with XBMC. Crash on startup splashscreen
Win7 x64, i7 2670Q, Radeon 6770, but also integrated HD3000.
log also end up on line:
18:12:25 T:5208 ERROR: CRemoteControl::Connect - failed to connect

how to turn on debbug log without running XBMC?

[jhsrennie]

Hi,
same problem here with XBMC. Crash on startup splashscreen
Win7 x64, i7 2670Q, Radeon 6770, but also integrated HD3000.
log also end up on line:
18:12:25 T:5208 ERROR: CRemoteControl::Connect - failed to connect

how to turn on debbug log without running XBMC?

You don't need debugging on. The log will probably show us the cause of the crash even when debugging is off. Open the debug log by pressing Windows-R and in the Run dialog type:

Code:

"%appdata%\xbmc\xbmc.log"

(including the quotes). Click OK and the log should open in Notepad. Copy and paste the log into http://pastebin.com/ and post the link it gives you here.

[elvitor]

Hi, guys.

New user here. I've heard so many good thing about XBMC that i had to try! But...

I haven't been able to use it due to crash at startup. Don't know what could be the problem.

I'm not computer savy ( you can call me a complete illiterate) so I DESPERATELY NEED YOUR HELP!!!

Here is the log: (THANKS jhsrennie FOR A WAY TO GET IT.)

09:15:24 T:1056 NOTICE: -----------------------------------------------------------------------
09:15:24 T:1056 NOTICE: Starting XBMC (11.0 Git:20120321-14feb09), Platform: Windows XP Professional Service Pack 3 build 2600. Built on Mar 21 2012 (compiler 1600)
09:15:24 T:1056 NOTICE: Unknown
09:15:24 T:1056 NOTICE: Desktop Resolution: 1024x768 24Bit at 60Hz
09:15:24 T:1056 NOTICE: Running with administrator rights
09:15:24 T:1056 NOTICE: Aero is disabled
09:15:24 T:1056 NOTICE: special://xbmc/ is mapped to: C:\Archivos de programa\XBMC
09:15:24 T:1056 NOTICE: special://xbmcbin/ is mapped to: C:\Archivos de programa\XBMC
09:15:24 T:1056 NOTICE: special://masterprofile/ is mapped to: C:\Documents and Settings\Victor\Datos de programa\XBMC\userdata
09:15:24 T:1056 NOTICE: special://home/ is mapped to: C:\Documents and Settings\Victor\Datos de programa\XBMC\
09:15:24 T:1056 NOTICE: special://temp/ is mapped to: C:\Documents and Settings\Victor\Datos de programa\XBMC\cache
09:15:24 T:1056 NOTICE: The executable running is: C:\Archivos de programa\XBMC\XBMC.exe
09:15:24 T:1056 NOTICE: Local hostname: home-pc
09:15:24 T:1056 NOTICE: Log File is located: C:\Documents and Settings\Victor\Datos de programa\XBMC\xbmc.log
09:15:24 T:1056 NOTICE: -----------------------------------------------------------------------
09:15:24 T:1056 NOTICE: Setup SDL
09:15:24 T:1056 NOTICE: Found screen: Dell E770s on Intel® 82815 Graphics Controller, adapter 0.
09:15:24 T:1056 NOTICE: Primary mode: 1024x768 @ 60.00 - Full Screen
09:15:24 T:1056 NOTICE: load settings...
09:15:24 T:1056 NOTICE: special://profile/ is mapped to: special://masterprofile/
09:15:24 T:1056 NOTICE: loading special://masterprofile/guisettings.xml
09:15:24 T:1056 NOTICE: Getting hardware information now...
09:15:24 T:1056 NOTICE: Checking resolution 12
09:15:24 T:1056 NOTICE: Loading player core factory settings from special://xbmc/system/playercorefactory.xml.
09:15:24 T:1056 NOTICE: Loaded playercorefactory configuration
09:15:24 T:1056 NOTICE: Loading player core factory settings from special://masterprofile/playercorefactory.xml.
09:15:24 T:1056 NOTICE: special://masterprofile/playercorefactory.xml does not exist. Skipping.
09:15:24 T:1056 NOTICE: No settings file to load (special://xbmc/system/advancedsettings.xml)
09:15:24 T:1056 NOTICE: No settings file to load (special://masterprofile/advancedsettings.xml)
09:15:24 T:1056 NOTICE: Default DVD Player: dvdplayer
09:15:24 T:1056 NOTICE: Default Video Player: dvdplayer
09:15:24 T:1056 NOTICE: Default Audio Player: paplayer
09:15:24 T:1056 NOTICE: Disabled debug logging due to GUI setting. Level 0.
09:15:24 T:1056 NOTICE: Log level changed to 0
09:15:24 T:1056 NOTICE: Loading media sources from special://masterprofile/sources.xml
09:15:26 T:1676 ERROR: CRemoteControl::Connect - failed to connect

---------------------------------------------------------------------------------------
What you guys think the problem could be and if it is fixable would you please assist? Thanks in advance!!!

sorry for the English. not my native language.

[Wigash]

elvitor there is much updated thread here:
http://forum.xbmc.org/showthread.php?tid=129173&page=4

I had the same issue, but on different configuration.
In my case it was virtual drive fault. After unmounting and turning it off - XBMC works again!

[meanmeech]

I experienced eden crashing upon startup on W7 64. Noticed the last post was directing the problem caused by the graphics card. I have the latest drivers, so I decided to change the colour depth from 32bit to 16bit. Hay presto... Fixed!!!

[eil0]

I had the same problem on w7 64. For me the issue was fixed by only using a single screen setting instead of my usual extended.