[dimitristz]

I use "Isengard" in windows10 and I can't download subtitles.I get the error "Failed to download subtitles. my log is:
20:20:28 T:5332 DEBUG: CPythonInvoker(4, C:\Users\Δημήτρης\AppData\Roaming\Kodi\addons\plugin.video.genesis\default.py): entering source directory C:\Users\Δημήτρης\AppData\Roaming\Kodi\addons\plugin.video.genesis
20:20:28 T:5332 DEBUG: CPythonInvoker(4, C:\Users\Δημήτρης\AppData\Roaming\Kodi\addons\plugin.video.genesis\default.py): instantiating addon using automatically obtained id of "plugin.video.genesis" dependent on version 2.1.0 of the xbmc.python api
20:20:28 T:5332 DEBUG: LocalizeStrings: no strings.po file exist at C:\Users\Δημήτρης\AppData\Roaming\Kodi\addons\plugin.video.genesis\resources\language\English, fallback to strings.xml
20:20:28 T:5332 INFO: CPythonInvoker(4, C:\Users\Δημήτρης\AppData\Roaming\Kodi\addons\plugin.video.genesis\default.py): script successfully run
20:20:28 T:4764 DEBUG: XFILE::CPluginDirectory::WaitOnScriptResult- plugin returned successfully
20:20:28 T:444 NOTICE: Thread BackgroundLoader start, auto delete: false
20:20:28 T:444 DEBUG: Thread BackgroundLoader 444 terminating
20:20:28 T:5332 INFO: Python script stopped
20:20:28 T:5332 DEBUG: Thread LanguageInvoker 5332 terminating
20:20:30 T:7080 DEBUG: CInputManager:rocessMouse: trying mouse action leftclick
20:20:30 T:7080 DEBUG: CGUIMediaWindow::GetDirectory (plugin://plugin.video.genesis/?action=shows_favourites)
20:20:30 T:7080 DEBUG: ParentPath = [plugin://plugin.video.genesis/?action=root_genesis]
20:20:30 T:4764 DEBUG: XFILE::CPluginDirectory::StartScript - calling plugin Genesis('plugin://plugin.video.genesis/','3','?action=shows_favourites')
20:20:30 T:4764 DEBUG: XFILE::CPluginDirectory::WaitOnScriptResult - waiting on the Genesis (id=5) plugin...
20:20:30 T:2252 NOTICE: Thread LanguageInvoker start, auto delete: false
20:20:30 T:2252 INFO: initializing python engine.
20:20:30 T:2252 DEBUG: CPythonInvoker(5, C:\Users\Δημήτρης\AppData\Roaming\Kodi\addons\plugin.video.genesis\default.py): start processing
20:20:30 T:2252 NOTICE: -->Python Interpreter Initialized<--
20:20:30 T:2252 DEBUG: CPythonInvoker(5, C:\Users\Δημήτρης\AppData\Roaming\Kodi\addons\plugin.video.genesis\default.py): the source file to load is "C:\Users\Δημήτρης\AppData\Roaming\Kodi\addons\plugin.video.genesis\default.py"
20:20:30 T:2252 DEBUG: CPythonInvoker(5, C:\Users\Δημήτρης\AppData\Roaming\Kodi\addons\plugin.video.genesis\default.py): setting the Python path to C:\Users\Δημήτρης\AppData\Roaming\Kodi\addons\plugin.video.genesis;C:\Users\Δημήτρης\AppData\Roaming\Kodi\addons\script.module.addon.common\lib;C:\Users\Δημήτρης\AppData\Roaming\Kodi\addons\script.module.metahandler\lib;C:\Users\Δημήτρης\AppData\Roaming\Kodi\addons\script.module.myconnpy\lib;C:\Users\Δημήτρης\AppData\Roaming\Kodi\addons\script.module.pyxbmct\lib;C:\Users\Δημήτρης\AppData\Roaming\Kodi\addons\script.module.requests\lib;C:\Users\Δημήτρης\AppData\Roaming\Kodi\addons\script.module.simplejson\lib;C:\Program Files (x86)\Kodi\system\python\DLLs;C:\Program Files (x86)\Kodi\system\python\Lib;C:\Program Files (x86)\Kodi\python27.zip;C:\Program Files (x86)\Kodi\system\python\lib\plat-win;C:\Program Files (x86)\Kodi\system\python\lib\lib-tk;C:\Program Files (x86)\Kodi;C:\Program Files (x86)\Kodi\system\python;C:\Program Files (x86)\Kodi\system\python\lib\site-packages

[Miguix]

Try using path names without the greek script

[GnFlala]

Make a new user in English and not Greek (use Dimitris instead of Δημήτρης).
Then install kodi through that user.
Also as the man above said try to avoid folders in greek