[MattCole]

Hi

Non techie here, determined to fix this one, any help very much appreciated. Happy to give more info if necessary!

ISSUE

I have had this error since yesterday when I try to play movies stored on my NAS via Kodi on my Amazon Fire TV. When I try to play the movies from the Kodi library I am told the file is no longer available and asked if I want to remove it from the library. When I go directly to files to ply from there I get the error in the post title.

ACTIONS

I did have an internet connection outage just beforehand (an issue with my Devolo Homeplug system) which is when the problem started. In trying to fix it I also reentered some settings into my Amazon Fire (my router IP details etc) manually before I realised it was the Devolo no the Fire that was the problem. I then deleted all my manually entered IP addresses / DNS an let the Fire find what it needed automatically which it successfully did, so I am assuming that my meddling at this point is not the cause of the problem - though of course I may be wrong.

Since then I have looked at my Source settings in Kodi.From the File menu, selected Video >Browse to s source>NFS> up pops my (saved) NAS IP, select that> up pops the NAS shared folders Video, Photo, Music, Docs etc>then I cant select or navigate into the Video Folder. When I try to click select I get the Network not Connected error.

I have also tried to set up an SMB connection - not 100% confident I did this correctly - but still got the same network connection error.

OTHER INFO

Broadband and wifi working perfectly on desktop and tablets etc. I can connect to my NAS via other devices (play back music via iPod, access files directly through PC ).

SET UP

Amzon Fire TV;Kodi 14.2 Helix ( I think); Synology Diskstation DS412+; Asus Router RTN66U with a BT Open reach modem; Develo Homelpug system for taking ethernet and wifi around the house including to the Amazon FireTV; and a Netgear Prosafe GS108PE USB switch - though the NAS is connected directly to the router, the switch takes my 2 VOIP phone units)

[wyild1]

debug_log (wiki)

[MattCole]

Sorry, am working on that now and will post link as soon as I have something...please bear with me, thanks for the response

[MattCole]

http://xbmclogs.com/pkzh9963p

Quick Note: once I had installed the debugging app I replicated the issue - ie trying to play a movie from the library and from file, as well as trying to drill into my saved NAS file directory under NFS (though I got no error code here just a refusal to go beyond a certain level of folder) and my attempt to add a source via SMB, though with this last didnt get very far as I was distracted and probably didn't do it properly.

Hope there's enough there to give some clues!

I have this feeling that the source of the problem was my messing with the Fire TV's network settings. Even though I deleted what I had manually entered and let the Fire enter what it needed to automatically, who's to say these settings replicated what was there before?

[wyild1]

Code:

18:01:33 T:1506438944  NOTICE: Starting Kodi (14.2 Git:2015-03-26-7cc53a9-dirty). Platform: Android ARM 32-bit

You are using an outdated version of Kodi. Can you upgrade least to 15.2 (16 is still be beta) and see if the problems still exists?

Cheers!

[wyild1]

ALso, might be a permission problem:

Code:

18:01:50 T:1680458968   ERROR: NFS: Failed to mount nfs share: /volume1/VIDEO (mount/mnt call failed with "RPC error: Mount failed with error MNT3ERR_ACCES(13) Permission denied(13)")

[MattCole]

Thanks so much.

Re upgrade - the install was done by my techie mate so I may have to consult / wait on that one...!


Re permission issue - this sounds about right - but do you know what I should be doing with that? Wd that be a permission setting in the NAS and not in Kodi??

[wyild1]

Thanks so much.

Re upgrade - the install was done by my techie mate so I may have to consult / wait on that one...!


Re permission issue - this sounds about right - but do you know what I should be doing with that? Wd that be a permission setting in the NAS and not in Kodi??

Yes that would be something on the NAS.

Maybe take look at the wiki article, see if it can help: http://kodi.wiki/view/NFS

[MattCole]

Thanks, that's a huge lead. Will check it out and hopefully report back with a fix before too long.

Cheers

[MattCole]

Apologies for massive delay (xmas,. New Year etc). I fixed this thanks to wyild 1's link above re NFS. As suggested there for NFS sharing for Synology (Section 7.2.1) I went to Control Panel>Shared Folder> and then individually picking each shared folder (video, music, photos), then choosing NFS Permissions>Edit and and changing the 'Host or IP' field from whatever IP was in there to *.

Worked like a charm. Thanks so much!

[Greenfle]

Hello i am having the same issue is there a way to fix it :/ been like this for a few weeks now

[chrisarvor]

how do i find the control panel??
I have tried to add source and it gives the same message and as an IT idio

t
i am lost

[lizard-king]

F. I. via the webinterface of your NAS.

[chrisarvor]

F. I. via the webinterface of your NAS.

well thanks for that ,,you lost me at F

[Greenfle]

I just cant connect at all tried even deleating kodi and reinstalling it and nothing