[level5o]

I've been using Kodi for months with no real issues, but yesterday I noticed I was getting messages in the GUI that said

Couldn't download information Unable to connection to remote server. Would you like to continue scanning?

It does seem to process some of the show/directories I have, but it is slower than normal and stops on certain shows as well. I took to the forums, so here is what I've tried so far.

- Create advancedsettings.xml file
- Added the below to the advancedsettings.xml file

Code:

<advancedsettings>
  <network>
    <disableipv6>true</disableipv6>
    <curlclienttimeout>90</curlclienttimeout>
    <curllowspeedtime>90</curllowspeedtime>
  </network>
</advancedsettings>

- Moved the advancedsettings.xml file to /Users/[me]/library/application support/kodi/userdata
- Restarted Kodi and my Mac

I've been running this on a mac mini with a VPN, so I've turn that on/off and changed the server connectino with no success.

I turn on logging, and it looks like a timeout, but I can make a normal call from my browser to the URL that is in the log with no issues. I also tried to check other internet connection issues. I can download and install new add-ons, but I can't get the 'Bravo' plugin app to stream video. If I switch from TVDB to XEM, I get the same issue as well. Both of those add-ons do not have an options to updating them either.

I have no clue what has changed and I haven't made any changes to the Mac since this started, so any help is appreciated. Thanks!

Mac Mini (Late 2014)
El Capitan (10.11.2)
Kodi 15.2

Log:

12:35:49 T:123145318477824 DEBUG: Get: Using "UTF-8" charset for XML "http://thetvdb.com/api/GetSeries.php?seriesname=Arrow&language=en"
12:35:49 T:123145318477824 DEBUG: scraper: GetSearchResults returned <?xml version="1.0" encoding="utf-8" standalone="yes"?><results><entity><title>Arrow</title><language>en</language><url cache="257655-en.xml">http://thetvdb.com/api/1D62F2F90030C444/series/257655/all/en.zip</url><id>257655</id></entity><entity><title>The Black Arrow</title><language>en</language><url cache="252373-en.xml">http://thetvdb.com/api/1D62F2F90030C444/series/252373/all/en.zip</url><id>252373</id></entity><entity><title>Broken Arrow</title><language>en</language><url cache="70767-en.xml">http://thetvdb.com/api/1D62F2F90030C444/series/70767/all/en.zip</url><id>70767</id></entity></results>
12:35:49 T:123145318477824 DEBUG: GetVideoDetails: Reading movie 'http://thetvdb.com/api/1D62F2F90030C444/series/257655/all/en.zip' using The TVDB scraper (file: '/Users/brianharnett1/Library/Application Support/Kodi/addons/metadata.tvdb.com', content: 'tvshows', version: '1.8.3')
12:35:49 T:123145318477824 DEBUG: CurlFile::Open(0x1178de220) http://thetvdb.com/api/1D62F2F90030C444/...all/en.zip
12:36:30 T:123145318477824 ERROR: CCurlFile::FillBuffer - Failed: Failure when receiving data from the peer(56)
12:36:30 T:123145318477824 ERROR: CCurlFile::Open failed with code 0 for http://thetvdb.com/api/1D62F2F90030C444/...all/en.zip
12:36:30 T:123145318477824 ERROR: Run: Unable to parse web site
12:36:30 T:123145318477824 DEBUG: VideoInfoScanner: Scanning dir '/Volumes/pny256/TV/Arrow/' as not in the database
12:36:30 T:123145318477824 DEBUG: VideoInfoScanner: Skipping dir '/Volumes/pny256/TV/Ash vs Evil Dead/' due to no change
12:36:30 T:123145318477824 DEBUG: VideoInfoScanner: No NFO file found. Using title search for '/Volumes/pny256/TV/Awkward/'
12:36:30 T:123145318477824 DEBUG: FindMovie: Searching for 'Awkward' using The TVDB scraper (path: '/Users/brianharnett1/Library/Application Support/Kodi/addons/metadata.tvdb.com', content: 'tvshows', version: '1.8.3')
12:36:30 T:123145318477824 DEBUG: scraper: CreateSearchUrl returned <url cache="cache-Awkward-en.xml">http://thetvdb.com/api/GetSeries.php?seriesname=Awkward&amp;language=en</url>
12:36:30 T:123145318477824 DEBUG: CurlFile::Open(0x117371960) http://thetvdb.com/api/GetSeries.php?ser...anguage=en
12:37:17 T:123145318477824 ERROR: CCurlFile::FillBuffer - Failed: HTTP returned error 504
12:37:17 T:123145318477824 ERROR: CCurlFile::Open failed with code 504 for http://thetvdb.com/api/GetSeries.php?ser...anguage=en
12:37:17 T:123145318477824 ERROR: Run: Unable to parse web site

[DarrenHill]

TheTVDB website is having problems at the moment, so it's likely that they are having server issues which would of course also affect scraping. Hopefully things should be resolved soon, but it's beyond our control of course.

[Briany]

Lucky I found this thread. I was having frustrations with the same kind of issue. Hopefully it does end up being an issue on TVDB's end rather than mine.

[DarrenHill]

Some more details here .

[level5o]

Thanks so much for the quick reply and extra details! I'll have to just scroll though my file lists like some sort or troglodyte for the next couple of days

Thanks again though!