[pn10179]

Kodi 16.1 Jarvis

Windows 10 Home
Version 10.0.10586 Build 10586

Processor Intel® Core™ i7-3610QM CPU @ 2.30GHz, 2301 Mhz, 4 Core(s), 8 Logical Processor(s)

NVidia GT630m 2gb

Installed Physical Memory (RAM) 16.0 GB

I am running an Asus n56vm laptop with 2 additional monitors connected. When starting Kodi, it open on the laptop screen. I try to move it to one of the other monitors (bigger) and it crashes. Kodi version 15 I had no problem with doing this. I will include a link for the Kodi debug log and I will post a log from the event viewer from my pc. Thanks for the help.


****See Post#5 for updated Logs

[pn10179]

Anyone?

[User 272336]

The log provided reflects a system contaminated with banned add-ons (wiki).
No one will help you here per forum rules (wiki)
Sorry

[pn10179]

I was unaware of this as a friend of mine set this up for me. i will try a fresh install and see if the issue continues. Thanks, at least this gives me a place to start.

[pn10179]

Ok so i wiped it completely clean and have a clean install and it still happens. here are the new logs.

Debugg Log Debugg

Event Viewer Log

Log Name: Application
Source: Application Error
Date: 4/29/2016 9:21:03 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: PAUL-ASUS
Description:
Faulting application name: Kodi.exe, version: 16.1.0.0, time stamp: 0x571c922e
Faulting module name: ntdll.dll, version: 10.0.10586.122, time stamp: 0x56cc16f5
Exception code: 0xc000041d
Fault offset: 0x0008b7d8
Faulting process id: 0x3d6c
Faulting application start time: 0x01d1a27e5a2ce54b
Faulting application path: D:\Kodi\Kodi.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: b8c3403f-1826-4425-8c8d-98eca8fa3a35
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-04-30T01:21:03.687430100Z" />
<EventRecordID>12655</EventRecordID>
<Channel>Application</Channel>
<Computer>PAUL-ASUS</Computer>
<Security />
</System>
<EventData>
<Data>Kodi.exe</Data>
<Data>16.1.0.0</Data>
<Data>571c922e</Data>
<Data>ntdll.dll</Data>
<Data>10.0.10586.122</Data>
<Data>56cc16f5</Data>
<Data>c000041d</Data>
<Data>0008b7d8</Data>
<Data>3d6c</Data>
<Data>01d1a27e5a2ce54b</Data>
<Data>D:\Kodi\Kodi.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>b8c3403f-1826-4425-8c8d-98eca8fa3a35</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

[pn10179]

Can someone check this please?

[User 272336]

Thank you for your efforts.
When you say:

I try to move it to one of the other monitors (bigger) and it crashes.

Could you explain the process please?

[pn10179]

I watch Kodi in window mode. When I open and run kodi , it loads in window mode on my laptop. (15 inch monitor). Since I have 2 additional monitors (both 23 inches) connected to my laptop, one with HDMI and another with the VGA i think is the plug. Whne I try to move the kodi window from laptop screen to one of my other monitors, it crashes and needs to be closed.

[User 272336]

You stated that it worked on 15.1 which did not require Directx11.
Do you know if your laptop supports DX11.
What do you get when you do this ? winkey+R / dxdiag (enter)
(version? - under display pane, are any problems listed?)

[pn10179]

I am unsure about that but I ran the dxdiag and here is the log on it.

DXDIAG

[BatterPudding]

Go to www.nvidia.com and download the latest drivers. When installing, go the custom route and tick the box to do a clean install, removing the old driver files and settings.

[pn10179]

Go to www.nvidia.com and download the latest drivers. When installing, go the custom route and tick the box to do a clean install, removing the old driver files and settings.

OK going to give it a try and see what happens

[pn10179]

I'm happy to say that doing a clean reinstall of the Nvidia driver did it. Thanks for your help BatterPudiing and OTinley.

[User 272336]

Happy for you!

[BatterPudding]

I'm happy to say that doing a clean reinstall of the Nvidia driver did it. Thanks for your help BatterPudiing and OTinley.

Excellent news.