[tephra1]

I am having a strange problem. I have kodi in my laptop and in a android box running android 4.4. My family liked kodi so i bought 3 Kodi boxes running android 6.
We like to watch Brazilian TV and I use an addon called Globo.com.
I have PIa vpn connected to Brazil because without it i cannot login to globo.com.
however, all my new boxes are blocking my login into globo and i cannot figure out why. the new boxes are all different, the only thing they have in common is android 6.
Does anyone have any ideas what else can i try? i already unistall and reisntall kodi from the old and new box reinstall globo.com just to be sure i am using the same build. i do not know what else to try.
thank you for your help.[/size][/size]

[tephra1]

adding to the previous post...
i enable the log viewer and i see the error but i do not know how to fix it. the error is "insecurePlatformWarning. A true SSLContext object is not available . This prevents urllib3 from configuring SSL appropriately and my cause certain SSL connection to fail".
I already install Kodi 16.1 three times. How can i fix this problem?
thank you

[mo123]

adding to the previous post...
i enable the log viewer and i see the error but i do not know how to fix it. the error is "insecurePlatformWarning. A true SSLContext object is not available . This prevents urllib3 from configuring SSL appropriately and my cause certain SSL connection to fail".
I already install Kodi 16.1 three times. How can i fix this problem?
thank you

You have to ask the manufacturer of your tv boxes to fix it.
It might lso be you VPN provider not working correctly.

[tephra1]

Thank you for your reply.
And yes, i did speak with PIA and they told me that error has nothing to do with VPN.

[tephra1]

Update... I tried to install Globo.com on Kodi 17 and it does not work at all. I select globo.com -> live and nothing... I get a black screen instead of the next menu.