Windows - Kodi 17.1 crashes on startup - Windows 10

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robsonrib Offline
Junior Member
Posts: 2
Joined: Mar 2017
Reputation: 0
Post: #1
Hi,

I'm having problems to use this Kodi Version: Everytime when I try to start the program (double-click on program icon), the app crashes. The initial Screen appears (Black and Grey with Kodi logo in Red details) followed by the error message below.

Error Message: Kodi has stopped working - A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

There is no way to see the main window, or adjust something on Settings Menu. I had to enable debug manually, creating the file advancedsettings.xml inside Kodi Userdata Folder.

Info about my PC:

Version of Kodi: kodi-17.1
Instalation File: kodi-17.1-Krypton.exe
Windows Version: Windows 10 Pro
Version of Windows: 1607 - OS Buiild: 14393.953
CPU: Intel ® Core ™ it-4770 CPU @ 3.40GHz
RAM: 10.0 GB
System Type: 64-bit operating system, x64-based processor

Additional Information (extracted from dxdiag.exe):DirectX Version: 12

Display 01: NVIDIA GeForce GTX 650
Driver Version: 21.21.13.7892 Date: 03/15/2017
Memory Display 01: 9123MB
WHQL Logo'd: yes
Direct3D DDI: 12
Driver Model: WDDM 2.1

Display 02: Intel HD Graphics 4600
Driver Version: 20.19.15.4531 Date: 09/28/2016
Memory Display 02: 2160MB
WHQL Logo'd: yes
Direct3D DDI: 12
Driver Model: WDDM 2.0

I tried to install versions like 18.0, 17.0, 16,1 but no success - same error. The only version that runs on my PC is 15.2 Isengard.

Also Tried this solution here: http://forum.kodi.tv/showthread.php?tid=310352 but no success

Screenshot error: https://goo.gl/photos/n7EsjdSxjAztfBsw9

Kodi Log - pastebin: http://pastebin.com/rEhWqMG5

dxdiag log - pastebin: http://pastebin.com/ExidkDrz
(This post was last modified: 2017-03-27 02:27 by robsonrib.)
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Gobberwart Offline
Member
Posts: 83
Joined: Feb 2017
Reputation: 0
Post: #2
The next thing I would do would be to try running kodi with a clean profile. To do this, rename your existing profile %appdata%\kodi to something else (eg. %appdata%\kodi.old) and run kodi.

If it does not crash, the problem is somewhere in your settings or addons. If it does, then the issue is elsewhere.

If you find that a clean profile fixes the crash, I'd just start over again and configure the new, clean profile rather than put too much time into finding the exact culprit.
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robsonrib Offline
Junior Member
Posts: 2
Joined: Mar 2017
Reputation: 0
Post: #3
Gobberwart,

Thank you for your suggestion, but the problem persist.

Anyone with new ideas? Help me guys..
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PatK Offline
Team-Kodi Member
Posts: 7,660
Joined: Mar 2010
Reputation: 192
Location: Canada
Post: #4
Looking at the specs of the NVIDIA GeForce GTX 650 and it's very close to my Radeon, which is starting to see the wall for Kodi usability and I'm left with aq beta driver and no legacy support. I'm not what the drivers look like http://www.geforce.com/drivers/results/66884 but you might want to see if you have the best for this task. This mention "The only version that runs on my PC is 15.2 Isengard." is the clue that something has stumbled on the movement to anything above 15.2 with uses Direct X9 while 16+ has migrated to DirectX 11 routines. I note that some users with this card are using OpenElec with some sucess.

windows fresh start -> delete C:\Users\User Name\AppData\Roaming\Kodi First time user (wiki) Log file (wiki) Video management (wiki) Artwork (wiki) Supported hardware (wiki) Releases (wiki) Database versions (wiki) Skin features compatibility list (wiki) http://xbmc-skins.com
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