Win Kodi Has Stopped Working
#1
Please can someone assist me, i have windows 7 professional, i was running Kodi Jarvis perfectly. I then downloaded Krypton. After having issues with installing services packs, i managed to get Kodi to install. when clicking on open Kodi, i get this message: Kodi has stopped working, check online for solution and close the program/ close program. Checking online does nothing and when clicking on the view problem details, the first line says: PROBLEM EVENT NAME: APPCRASH
Please Please help. I am unable to even go into Kodi to post a debug report as per what wiki asks me to!!
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#2
Hello CurtisG and welcome to the Forum,

I am guessing you viewed the Easy version of the Debug Log. Works great as long as you can get into the Kodi program.

As you can't get into the Kodi program, you will need to use the Advanced version of the Debug Log... http://kodi.wiki/view/Log_file/Advanced

Have a go, if you get stuck, post back here.
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#3
Hi Blossom24

I am extremely lost, i clicked on the link however i am stumped at finding the log on my computer

I found the user data extension but not sure what to do from here.. wiki makes it difficult for me to understand

This is what i see in my extension:

Folder: addon_data
Folder: Database
Folder: Keymaps
Folder: Library
Folder: peripheral_data
Folder: playlists
Folder: Thumnails
file: guisettings
file: profiles
file: RssFeeds

I am also missing some dll registry file, which was never asked for until i uninstalled Skype, not sure how to get this file back: api-ms-win-crt-runtime-l1-1-0.dll

I am sorry to ask what may be silly questions, but not sure what else to do

Thanks
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#4
No problems... I'll give you my own unofficial guide... Hope this works better for you.

When you say "Extension", you mean "Directory"? As for Skype, I can't help you there but, as you know, there is no connection between the two programs.



How to create advancedsettings.xml Debug Log

1. Why do I need to do this
You have asked for assistance on the Kodi Forum, most likely because you are unable to start Kodi. This is a guide to set Debugging to ON by either modifying or creating a file named advancedsettings.xml
This guide is applicable to Kodi installations being run under Microsoft Windows.

2. Where do I find advancedsettings.xml
If you downloaded Kodi from this site and manually ran the installer, you will find it here...
C:\Users\Your User Name\AppData\Roaming\Kodi\userdata

If you downloaded Kodi from the Microsoft Store, you will find it here...
C:\Users\Your User Name\AppData\Local\Packages\XBMCFoundation.Kodi_4n2hpmxwrvr6p\LocalCache\Roaming\Kodi\userdata

3. Once you have located the file, perform the following...
  1. Right-click the file and select Edit
  2. Insert the following code into the file by copying and pasting
    Code:
    <advancedsettings>
        <loglevel>2</loglevel> <!-- Change this to "1" to hide the on-screen debug log text -->
    </advancedsettings>
  3. Save the file and close

4. Wait, I can't find the file
Ok, you will need to create the advancedsettings.xml file by following these simple steps.
  1. Ensure you are still in the directory described in Step 2
  2. Right-click on a blank area in the directory
  3. Select New, then select Text Document
  4. When Notepad opens with a blank page, copy the code as described in Step 3
  5. Save the file as advancedsettings.xml
  6. Close the file
  7. Check the extension of the file. It MUST BE .xml Ensure it is not something like .xml.txt or .xml.doc.
If you cannot see the extension then...
  1. click the start button and type File Extensions
  2. Select Show or Hide File Extensions
  3. Enable Show hidden files, folders and drives
  4. Remove the tick from Hide extensions for known file types
  5. Press Ok

5. Now What?
Try starting Kodi. It should still fail to start. Hopefully, though, it has recorded why it has failed to start in a file named Kodi.log Once you upload the results, a helpful member of the community may be able to assist you.

6. Upload the results
The log file is named kodi.log and it is located in the Kodi directory described in Step 2 above. It is one level above the \userdata directory in which you modified the advancedsettings.xml file
You must locate this log file and copy it's contents to a pastebin type site as follows:
  1. Navigate to the \kodi directory as described in Step 2, and locate the file named kodi.log
  2. Open the file with Notepad and copy all the contents of the document
  3. Locate a Pastebin type site. Two examples are https://pastebin.com/ or https://paste.ubuntu.com/
  4. Paste the contents of the kodi.log file
  5. Press Paste or Generate
  6. When the screen refreshes with your paste, copy the entire address in the address bar and paste it into a new message in your thread
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#5
Hi Blossom24

I managed to find a file called Kodi, that was modified at the time i did all this. i copied this one and pasted into pastebin
see below the address

https://pastebin.com/fr1iVQec

Please can you let me know if I have done this correctly

Thanks
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#6
It seems you have a problem with your addon database. You could try to delete the addons27.db file so Kodi can regenerate a new one.
I think all righthtinking people in this country are sick and tired of being told that ordinary, decent people are fed up in this country with being sick and tired.
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#7
Hi PH-SYM

Thank you so very much, i deleted this file and it works,

You have saved the day, brilliant

I will definately recommend this forum to anyone needing help

Thank you once again, and Thank you to Blossom24 for guiding me through the process of creating the log file

Cheers
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