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leetwanker

2014-12-30, 18:53
I've just done a new install of Windows 7 and Kodi yesterday. It's started crashing on me. At first I thought it was related to Yatse. Then I saw some messages in a a logfile about DXVA2 timeouts? Anyway: the only direct error message I have is this:

Code:
Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    Kodi.exe
  Application Version:    14.0.0.0
  Application Timestamp:    54990369
  Fault Module Name:    ntdll.dll
  Fault Module Version:    6.1.7601.18247
  Fault Module Timestamp:    521ea8e7
  Exception Code:    c0000005
  Exception Offset:    0002e3be
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
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I'm new to XBMC/Kodi so I'm not sure where to look to track down the issue. Let me know if more infos are needed plz! =)

Thanks

leetwanker

2015-01-02, 03:18
Bump!

20-30 crashes in the past few days. Always when I'm using Kodi remote or Yatse from my tablet.

I really wish I knew where to start with figuring out what's going on. Thinking about downgrading back to Gotham, see if that fixes the issue.

nickr

2015-01-02, 04:18
DO you have any xunity addons? If so, ditch them.

leetwanker

2015-01-02, 20:43
(2015-01-02, 04:18)nickr Wrote: [ -> ]DO you have any xunity addons? If so, ditch them.

Don't think so. Never heard of xunity.

nickr

2015-01-02, 20:44
Time for debug log (wiki) then.

leetwanker

2015-01-02, 22:35
(2015-01-02, 20:44)nickr Wrote: [ -> ]Time for debug log (wiki) then.

Got debug running. Kodi's being a jackass and working perfectly. Can't get it to crash. Thefuq!

leetwanker

2015-01-02, 22:48
Alas, when Yatse could no longer screw up, Kodi Remote could!

kodi.log: http://xbmclogs.com/show.php?id=391663

kodi.old.log: http://xbmclogs.com/show.php?id=391666

crash.log: http://xbmclogs.com/show.php?id=391670

leetwanker

2015-01-02, 23:56
Another crash. This time while using Yatse.

Your debug xbmc.log: http://xbmclogs.com/show.php?id=391783
Your debug xbmc.old.log: http://xbmclogs.com/show.php?id=391784

... and another.

Your debug xbmc.log: http://xbmclogs.com/show.php?id=391791
Your debug xbmc.old.log: http://xbmclogs.com/show.php?id=391792

Correct me if I'm wrong but I'm not seeing anything fatal in these logs. Whatever the hell's going on doesn't seem to be being captured.

Prof Yaffle

2015-01-02, 23:57
Any pattern as to what you're doing when it dies?

timemerick

2015-01-07, 07:36
Same here. I don't think it's a Kodi problem as much as a python27.dll problem. It happens when exiting Kodi. I can startup Kodi and immediately exit and will get an APPCRASH message. Here is the contents of report.wer (error log?)

Running Windows 7 32-bit Ultimate.

Quote:Version=1
EventType=APPCRASH
EventTime=130650817698200000
ReportType=2
Consent=1
ReportIdentifier=3825e5e1-962d-11e4-9115-00248cc399ac
IntegratorReportIdentifier=3825e5e0-962d-11e4-9115-00248cc399ac
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Kodi.exe
Sig[1].Name=Application Version
Sig[1].Value=14.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=54990369
Sig[3].Name=Fault Module Name
Sig[3].Value=python27.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=2.7.8150.1013
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=53b1ecd6
Sig[6].Name=Exception Code
Sig[6].Value=40000015
Sig[7].Name=Exception Offset
Sig[7].Value=001161bb
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=e5de
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=e5de8ca9dbb5e8ee45730f96b7e6c938
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=ec24
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=ec242a3f05eb9f2b6605233d70e13ff6
UI[2]=C:\Program Files\Kodi\Kodi.exe
UI[3]=Kodi has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\Kodi\Kodi.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\d3dx9_43.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\system32\GDI32.dll
LoadedModule[7]=C:\Windows\system32\USER32.dll
LoadedModule[8]=C:\Windows\system32\LPK.dll
LoadedModule[9]=C:\Windows\system32\USP10.dll
LoadedModule[10]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[11]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[12]=C:\Windows\system32\RPCRT4.dll
LoadedModule[13]=C:\Windows\system32\DINPUT8.dll
LoadedModule[14]=C:\Windows\system32\DSOUND.dll
LoadedModule[15]=C:\Windows\system32\ole32.dll
LoadedModule[16]=C:\Windows\system32\WINMM.dll
LoadedModule[17]=C:\Windows\system32\POWRPROF.dll
LoadedModule[18]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[19]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[20]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[21]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[22]=C:\Windows\system32\MPR.dll
LoadedModule[23]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[24]=C:\Windows\system32\NSI.dll
LoadedModule[25]=C:\Windows\system32\WINNSI.DLL
LoadedModule[26]=C:\Windows\system32\SHELL32.dll
LoadedModule[27]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[28]=C:\Windows\system32\NETAPI32.dll
LoadedModule[29]=C:\Windows\system32\netutils.dll
LoadedModule[30]=C:\Windows\system32\srvcli.dll
LoadedModule[31]=C:\Windows\system32\wkscli.dll
LoadedModule[32]=C:\Program Files\Kodi\python27.dll
LoadedModule[33]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
LoadedModule[34]=C:\Windows\system32\wlanapi.dll
LoadedModule[35]=C:\Windows\system32\wlanutil.dll
LoadedModule[36]=C:\Program Files\Kodi\libcdio-13.dll
LoadedModule[37]=C:\Program Files\Kodi\libiconv-2.dll
LoadedModule[38]=C:\Program Files\Kodi\libxml2.dll
LoadedModule[39]=C:\Windows\system32\WSOCK32.dll
LoadedModule[40]=C:\Windows\system32\WS2_32.dll
LoadedModule[41]=C:\Program Files\Kodi\iconv.dll
LoadedModule[42]=C:\Program Files\Kodi\zlib1.dll
LoadedModule[43]=C:\Windows\system32\pdh.dll
LoadedModule[44]=C:\Windows\system32\d3d9.dll
LoadedModule[45]=C:\Windows\system32\VERSION.dll
LoadedModule[46]=C:\Windows\system32\d3d8thk.dll
LoadedModule[47]=C:\Windows\system32\dwmapi.dll
LoadedModule[48]=C:\Windows\system32\Secur32.dll
LoadedModule[49]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[50]=C:\Windows\system32\IMM32.DLL
LoadedModule[51]=C:\Windows\system32\MSCTF.dll
LoadedModule[52]=C:\Windows\system32\ntmarta.dll
LoadedModule[53]=C:\Windows\system32\WLDAP32.dll
LoadedModule[54]=C:\Windows\system32\pcwum.dll
LoadedModule[55]=C:\Windows\System32\perfos.dll
LoadedModule[56]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[57]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[58]=C:\Windows\system32\profapi.dll
LoadedModule[59]=C:\Windows\system32\NLAapi.dll
LoadedModule[60]=C:\Windows\system32\napinsp.dll
LoadedModule[61]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[62]=C:\Windows\System32\mswsock.dll
LoadedModule[63]=C:\Windows\system32\DNSAPI.dll
LoadedModule[64]=C:\Windows\System32\winrnr.dll
LoadedModule[65]=C:\Program Files\Bonjour\mdnsNSP.dll
LoadedModule[66]=C:\Program Files\Kodi\system\players\dvdplayer\avcodec-56.dll
LoadedModule[67]=C:\Program Files\Kodi\system\players\dvdplayer\avutil-54.dll
LoadedModule[68]=C:\Program Files\Kodi\system\players\dvdplayer\swresample-1.dll
LoadedModule[69]=C:\Program Files\Kodi\system\players\dvdplayer\avformat-56.dll
LoadedModule[70]=C:\Program Files\Kodi\system\players\dvdplayer\libgmp-10.dll
LoadedModule[71]=C:\Program Files\Kodi\system\players\dvdplayer\libgnutls-28.dll
LoadedModule[72]=C:\Program Files\Kodi\system\players\dvdplayer\libhogweed-2-5.dll
LoadedModule[73]=C:\Program Files\Kodi\system\players\dvdplayer\libnettle-4-7.dll
LoadedModule[74]=C:\Program Files\Kodi\system\players\dvdplayer\libp11-kit-0.dll
LoadedModule[75]=C:\Windows\system32\CRYPT32.dll
LoadedModule[76]=C:\Windows\system32\MSASN1.dll
LoadedModule[77]=C:\Program Files\Kodi\system\players\dvdplayer\avfilter-5.dll
LoadedModule[78]=C:\Program Files\Kodi\system\players\dvdplayer\postproc-53.dll
LoadedModule[79]=C:\Program Files\Kodi\system\players\dvdplayer\swscale-3.dll
LoadedModule[80]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[81]=C:\Windows\System32\MMDevApi.dll
LoadedModule[82]=C:\Windows\System32\PROPSYS.dll
LoadedModule[83]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[84]=C:\Windows\system32\uxtheme.dll
LoadedModule[85]=C:\Program Files\TeamViewer\Version9\tv_w32.dll
LoadedModule[86]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\COMCTL32.dll
LoadedModule[87]=C:\Program Files\Kodi\system\sqlite3.dll
LoadedModule[88]=C:\Windows\system32\MSVCR120.dll
LoadedModule[89]=C:\Program Files\Kodi\system\cpluff.dll
LoadedModule[90]=C:\Program Files\Kodi\system\libexpat.dll
LoadedModule[91]=C:\Windows\System32\wshtcpip.dll
LoadedModule[92]=C:\Windows\System32\wship6.dll
LoadedModule[93]=C:\Windows\system32\rasadhlp.dll
LoadedModule[94]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[95]=C:\Program Files\Kodi\system\libcec.dll
LoadedModule[96]=C:\Windows\system32\MSVCP100.dll
LoadedModule[97]=C:\Windows\system32\MSVCR100.dll
LoadedModule[98]=C:\Windows\system32\WINTRUST.dll
LoadedModule[99]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll
LoadedModule[100]=C:\Windows\system32\nvd3dum.dll
LoadedModule[101]=C:\Windows\system32\PSAPI.DLL
LoadedModule[102]=C:\Windows\system32\nvspcap.dll
LoadedModule[103]=C:\Program Files\Kodi\system\ImageLib.dll
LoadedModule[104]=C:\Windows\system32\MSVCP120.dll
LoadedModule[105]=C:\Program Files\Kodi\system\libcurl.dll
LoadedModule[106]=C:\Program Files\Kodi\system\libidn-11.dll
LoadedModule[107]=C:\Program Files\Kodi\system\libeay32.dll
LoadedModule[108]=C:\Program Files\Kodi\system\libssl32.dll
LoadedModule[109]=C:\Windows\system32\HID.DLL
LoadedModule[110]=C:\Program Files\Kodi\system\python\DLLs\_socket.pyd
LoadedModule[111]=C:\Program Files\Kodi\system\python\DLLs\_ssl.pyd
LoadedModule[112]=C:\Program Files\Kodi\system\python\DLLs\_ctypes.pyd
LoadedModule[113]=C:\Program Files\Kodi\system\python\DLLs\select.pyd
LoadedModule[114]=C:\Program Files\Kodi\system\libnfs.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Kodi
AppPath=C:\Program Files\Kodi\Kodi.exe

leetwanker

2015-01-10, 05:49
I'm still having problems with Kodi crashing. Always the samer error about ntdll.dll. I think what I'll try next is install Gotham 13.1 and maybe even go the other way and install 15.0 just to see if the same error happens with either of them.

Unless anyone else out there is experiencing similar problems and has any suggestions?
Kodi Community Forum > Support > General Support > OS independent / Other > Need some help diagnosing a crashing problem.