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I'm trying to move some shows I've had under movies to a TV "series" I found earlier today:

http://thetvdb.com/?tab=series&id=166661&lid=7

From the log file:

23:48:34 T:7488 WARNING: No information found for item 'I:\Video\TV\Rankin-Bass Holiday Classics\', it won't be added to the library.

I have no other issues in the logs, and can post them if needed.

Going through the file menu- I've verified the content set as TV shows using tvdb as the scraper.

If I try to access 'TV show information', it queries the tvdb, then asks for the show name, which I verify as 'Rankin-Bass Holiday Classics', click done, then it queries again and asks for the name again.

For some reason It's not finding this one series. I've added other series earlier today and added two other series AFTER trying all this and they have all successfully been added. Since I can add other new series successfully, then it would seem to me the settings are all correct. I just can't figure this one out.
Full logs in case it helps:

http://pastebin.com/w0GVN8hB
That's not a log
Please turn on the debug log and re-post
Looking at the TVdb page, there are no episodes listed there. So there's no information for Kodi to pull at all. Also, I don't think that listing is going to be around for long on TVdb. It's not a proper TV series, so there's a good chance it will get deleted sooner than later.
If that's the case, you can manually create .nfo files to to your liking and have KODI scrape from that

See link: NFO files
Here's a dumb thing to try: When it asks you to verify the show name, delete it and type in "Frosty the Snowman" instead.
http://xbmclogs.com/p1slndctg

It appears to be a tvdb issue. I pulled this link out of the logs and it returns a blank xml file:

http://thetvdb.com/api/GetSeries.php?ser...20Classics

If I change the seriesname to another series, I get a bunch of data. For example I tried "Peanuts". Another 'series' that has no seasons and only several shows in specials and I got a lot of data in the xml returned.
(2016-02-23, 18:33)chrisvl Wrote: [ -> ]http://xbmclogs.com/p1slndctg

It appears to be a tvdb issue. I pulled this link out of the logs and it returns a blank xml file:

http://thetvdb.com/api/GetSeries.php?ser...20Classics

If I change the seriesname to another series, I get a bunch of data. For example I tried "Peanuts". Another 'series' that has no seasons and only several shows in specials and I got a lot of data in the xml returned.

Like I said earlier, the Rankin-Bass entry on TVdb has no episodes. So it's not surprising that it is returning no data. TVdb can only provide information that it has on its site. You can try to add the information yourself on TVdb, although I'd suggest checking out their forums there if you've never done that before. No sense spending time doing it if it doesn't meet their standards. Your best option is probably to just use NFO files for this series.
(2016-02-23, 17:07)NeoCortex Wrote: [ -> ]Looking at the TVdb page, there are no episodes listed there. So there's no information for Kodi to pull at all. Also, I don't think that listing is going to be around for long on TVdb. It's not a proper TV series, so there's a good chance it will get deleted sooner than later.

A quick search on the tvdb forums shows that this 'series' has been on the site since 2010 and survived numerous requests to delete it. These shows clearly are not movies so categorizing them as such was a mistake I remember making a long time ago. I've been working on updating my library to the new h265 standard and fixing those mistakes I was forced to make.

I'm thinking this problem probably belongs on the tvdb forums.
Just to add my 2 cents worth here, since Helix, the NFO files seem not to be looked at at all when scraping unless the file name of the TV Show is in the format of showname.SxxEyy. I documented the problem, but no one seemed to be interested. You can try an NFO file, but I'd be surprised if it did the trick. I'd be interested in learning your results if you do try that.
(2016-02-23, 19:00)ReplayHarry Wrote: [ -> ]Just to add my 2 cents worth here, since Helix, the NFO files seem not to be looked at at all when scraping unless the file name of the TV Show is in the format of showname.SxxEyy. I documented the problem, but no one seemed to be interested. You can try an NFO file, but I'd be surprised if it did the trick. I'd be interested in learning your results if you do try that.

That's odd. I've been using NFO files for a number of shows (mostly specials) and they seem to function fine for whatever format I use for the file names as long as it is identical to the filename of the video file.
(2016-02-23, 18:59)chrisvl Wrote: [ -> ][quote='NeoCortex' pid='2255672' dateline='1456240023']

I'm thinking this problem probably belongs on the tvdb forums.

I think you're right. Kodi is functioning fine. It's just the lack of data on TVdb's side that is causing you the problem. You can create the information on the TVdb site easily enough if you want to. You could also post a request in the forum for someone to put it together for you.
(2016-02-23, 18:18)scudlee Wrote: [ -> ]Here's a dumb thing to try: When it asks you to verify the show name, delete it and type in "Frosty the Snowman" instead.

Seriously, folks. Put in "Frosty the Snowman". It will bring up the right show.

Any of the aliases for the show work:

"RankinBass Christmas Classics",
"Frosty the Snowman",
"Frosty's Winter Wonderland",
"Rudolph and Frosty's Christmas in July",
"Frosty Returns",
"Rudolph the Red-Nosed Reindeer",
"Rudolph's Shiny New Year",
"Nestor The Long-Eared Christmas Donkey",
"Santa Claus is Comin' to Town",
"The Year Without A Santa Claus"

Just not the actual title for some reason.
Wow, that worked. Thanks!