2018-08-03, 16:30
Good Morning. I am not a very technical person so please bear with me. I have an android box that came loaded with Kodi. I am currently in an argument with them regarding an issue I am having. They are going to fix it for me, but I am just wondering if anyone knows how my issue may have happened.
I went to watch Kodi yesterday and entered the program using my remote exactly as I had been told to do. When I entered Kodi there was a message, I'm sorry I didn't get all the exact wording, but it basically said there had been an update and that I needed to restart Kodi for the update to take affect. So, I restarted Kodi, the same as I do when my computer tells me that. Apparently I shouldn't have done that.
Anyway, now I have to do a factory reset on my box, which is fine, I will do that. The main problem is that they are telling me that I did something and MUST have gone in somewhere called a store and chose to do an update on Kodi. As I've told them over and over, I certainly did not do that because I wouldn't have a clue where to go and what to do. I suggested maybe the box had been hacked.
They very vehemently denied that could possibly happen since the box is encrypted. Anyway, what I would like to know is has this happened to anyone else and if not do you have an idea what may have caused it to happen. Again, I did absolutely nothing but enter the program. I didn't download anything, I choose to update anything from any store. Thank you for any help you may be able to give me.
I went to watch Kodi yesterday and entered the program using my remote exactly as I had been told to do. When I entered Kodi there was a message, I'm sorry I didn't get all the exact wording, but it basically said there had been an update and that I needed to restart Kodi for the update to take affect. So, I restarted Kodi, the same as I do when my computer tells me that. Apparently I shouldn't have done that.
Anyway, now I have to do a factory reset on my box, which is fine, I will do that. The main problem is that they are telling me that I did something and MUST have gone in somewhere called a store and chose to do an update on Kodi. As I've told them over and over, I certainly did not do that because I wouldn't have a clue where to go and what to do. I suggested maybe the box had been hacked.
They very vehemently denied that could possibly happen since the box is encrypted. Anyway, what I would like to know is has this happened to anyone else and if not do you have an idea what may have caused it to happen. Again, I did absolutely nothing but enter the program. I didn't download anything, I choose to update anything from any store. Thank you for any help you may be able to give me.