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No artwork found despite it being available on TVDB - Printable Version

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---- Thread: No artwork found despite it being available on TVDB (/showthread.php?tid=358923)



No artwork found despite it being available on TVDB - Cantello - 2020-12-04

I have a show that is present on TheTVDB (id: 390284). However, when I add this show, the entry has artwork but afterwards another window pops up asking me to choose the poster and none is present. In TVDB there is a poster available and the error log only displays the following:

Code:
16:42:42.676 ERROR org.tinymediamanager.scraper.thetvdb.TheTvDbMetadataProvider - could not get artwork from tvdb: HTTP 404 /

Any idea what happens here?

Plus, one tiny additional question: How can I update the metadata from TVDB? Sometimes I add an episode on TVDB myself, how to update the data TMM gets with this info? Or does it take some time until the actual data is visible to the API?

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RE: No artwork found despite it being available on TVDB - premium.Cola - 2020-12-05

Hi Cantello and TMM-connected programmers/supporters,

i got in this forum due I am also facing problems that artwork which is manually available on theTVDB.com is not found by automatic-scrapping in TMM 4.0.6.
I am using the scrapping tools everywhere set to DE and fallback option EN.

For any reasons for some series no Banner and Fanart is scrapped even that a EN or/and DE one is available in TVDB.
examples are the following series:
- "Nesthäkchen" - no Banner no fanart in TMM
- Speedy Gonzales - no Banner in TMM
...more

If you need any more information to analyse this i will support you with whatever is needed Smile)
best regards

R.
 
(2020-12-04, 17:46)Cantello Wrote: I have a show that is present on TheTVDB (id: 390284). However, when I add this show, the entry has artwork but afterwards another window pops up asking me to choose the poster and none is present. In TVDB there is a poster available and the error log only displays the following:

Code:
16:42:42.676 ERROR org.tinymediamanager.scraper.thetvdb.TheTvDbMetadataProvider - could not get artwork from tvdb: HTTP 404 /

Any idea what happens here?

Plus, one tiny additional question: How can I update the metadata from TVDB? Sometimes I add an episode on TVDB myself, how to update the data TMM gets with this info? Or does it take some time until the actual data is visible to the API?

Image



RE: No artwork found despite it being available on TVDB - tars - 2020-12-06

tmm has no problem downloading the poster for me. But if I open poster chooser for the show it shows none, and I'm getting the same HTTP 404 error as the OP. 

@mlaggner;

This is an old post but could this be the cause of the issue?

https://forums.thetvdb.com/viewtopic.php?p=7600#p7600
https://forums.thetvdb.com/viewtopic.php?p=7897#p7897

For this poster image, both links work in a browser but the latter (which tmm is hardcoded to look for) might not work with the API:

https://thetvdb.com/banners/series/390284/posters/5fa51619aef3f.jpg
https://artworks.thetvdb.com/banners/series/390284/posters/5fa51619aef3f.jpg


RE: No artwork found despite it being available on TVDB - mlaggner - 2020-12-06

this error is not about a wrong url for the artwork itself - the API endpoint for all available posters does not work here (https://api.thetvdb.com/series/390284/images/query?keyType=poster). This is something which should be reported to tvdb


RE: No artwork found despite it being available on TVDB - premium.Cola - 2020-12-06

(2020-12-06, 09:23)mlaggner Wrote: this error is not about a wrong url for the artwork itself - the API endpoint for all available posters does not work here (https://api.thetvdb.com/series/390284/images/query?keyType=poster). This is something which should be reported to tvdb
Thanks for the fast support and information on this topic Smile!
I handed in this information as a ticket to TVDB Support Center Smile
https://support.thetvdb.com/tickets.php?id=2380

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RE: No artwork found despite it being available on TVDB - Cantello - 2020-12-07

Thanks for the quick explanation, submitted a support request as well.


RE: No artwork found despite it being available on TVDB - Cantello - 2020-12-12

Update: I received a response from thetvdb support: "Issues specific to a platform should be reported on that platform's support channel(s). If their developers determine it's a bug with our API or data, they can report it to us directly and we'll resolve it."

Does that mean that only @mlaggner can report the issue? I sent them an example with a direct call to the API and that the API returned no poster, so they should have noticed that it's their side that's faulty.


RE: No artwork found despite it being available on TVDB - mlaggner - 2020-12-13

I created a ticket too - maybe they respond differently to me Big Grin


RE: No artwork found despite it being available on TVDB - mlaggner - 2021-01-05

Just got a response here.. since that show is German, the poster is classified as "German". At tmm we do not filter our query because we want to offer the user all posters in the image chooser, but tvdb API is returning nothing here. Looks like a bug/misunderstanding at their end. I will keep track of that and try to explain that to the TVDB staff

to fix that locally, you need to set the artwork language to German just for this show..


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