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Haha that's a load of bs from Intel, hope it's a typo on their end. :-)
I have a nuc with 8gb of ram, two sticks, works just fine. Never had any issues.
HTPC Server - Windows 8.1 + XBMC Helix | Intel QuadCore, 4GB RAM, 4 TB SATA
Intel NUC D54250WYK - Windows 8.1 + XBMC Helix | Logitech Harmony 750
Samsung UE8005 | Bluetooth keyboard & mousepad
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2nd Question in Intel Support
Me:
Let me get this straight..
the lower memory slot that does not work is normal...?
Intel:
Thank you for contacting Intel® Customer Support.
We have received your email and are happy to assist you.
We are writing to confirm to you that it is normal that the memory does not work on the lower slot. This is standard; it should definitely work in the upper slot.
Please do not hesitate to contact us if you have any questions.
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2014-07-25, 16:29
(This post was last modified: 2014-07-25, 16:30 by voip-ninja.)
You need to escalate this with a supervisor. The only reason I can think of in them saying this is if you are using a particular type of memory that is specifically identified as having this sort of issue (specific voltage, specs, etc)... in which case they should be able to direct you to a technical support link that explains this.
At this point I would request;
1. Ask to have your issue escalated.
2. Ask for something "official" from Intel that explains that the lower slot does not work.
3. Contact the vendor, seeking a refund and include a copy of the Intel support idiots email... sometimes the vendor has more pull and can get more resources involved than you as an end user.
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I notice that the RAM you bought is 2133 MHz, could that be causing problems since the NUC is spec'ed for 1333 and 1600? (I don't know enough about such things to even know where this is sensible to suggest. Tell me to shut up if that's appropriate!!)
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Yeah, I wonder how long it took people moaning at Intel to actually get it addressed.
Kind of frustrating though to see a BIOS release for the 4010U model (which for me works perfectly) when meanwhile the baytrail celeron 2820 NUC still cannot do HD audio bitstream or NetFlix under Windows and the threads on the intel forums about this just go on for months of them "waiting for an answer from engineering" and such excuses.
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nickr
Retired Team-Kodi Member
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You know nobody has to buy a NUC and the more I read these threads the more I think I'd be reluctant to recommend it. Great potential, shame about Intel.
If I have helped you or increased your knowledge, click the 'thumbs up' button to give thanks :) (People with less than 20 posts won't see the "thumbs up" button.)
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In general my 3 are brilliant and I would reccomend them. But of course it's always disapopinting when the vendor doesnt improve/resolve things in a quick manner or at all. At the end of the day they still do alot of stuff RIGHT and the form factor, specs and so on are still appealing. I can live without HD bitstream from the celeron on windows... if it was that important to me Id just install OpenElec where it works. But that said, Id still like Intel to fix it!