[jvc_x7000]

Hi all,
i'm hoping i'm in the right section, otherwise i beg you pardon and i ask the moderator to move my message in the correct thread.

I've just upgraded my 10 years old JVC HD1 with a new JVC X7000 (the name here in Europe).

I've also upgraded my mediaplayer (an old PopCorn Hour C400) with a new Himedia Q10 PRO also to test some 4k files..

A week ago i play a 4k movie with the following specifications:

Format : AVC
Format/Info : Advanced Video Codec
Format profile : [email protected]
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 2 h 21 min
Bit rate : 43.6 Mb/s
Width : 3 840 pixels
Height : 1 600 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.296
Stream size : 43.1 GiB (87%)

and it works..

Unfortunately i'm not sure about the output settings of the Himedia Q10 Pro.. (1080p 24fps or 4k 24fps)

Yesterday i try to watch again the same movie setting to 4k 24fps the output of HIMEDIA Q10 PRO,
but roughly every 1 minute and 24 seconds the image disappear and it took roughly 10 seconds to come back.

So it's really impossible to see any 4k films with the Himedia Q10 Pro set to 4k 24fps..

unfortunatelly i'm not sure if this problem is new or if it was present since the first tests i've made two weeks ago..

If i watch the same movie but setting the output of the HIMEDIA Q10 PRO to 1080p 24 fps it work fine..

If i watch a 24 fps 1080p file setting the output of the Q10 PRO to 24fps 1080p it works perfectly.

If i watch a 24fps 1080p file setting the output of the Q10 PRO to 24fps 4k the problem occur again roughly every 1 minute and 24 seconds...

If i watch a 50fps 4k file it work without problem

So it seems that the problem is with 4k 24fps output (MediaPlayer) or 4k 24fps (Projector) input..

Any one has encountered this kind of problem..?
And upon your opinion it could be a MediaPlayer problem or a Projector problem...?

Unfortunately i've no other source that can play 4k files to check if the problem is on the Media Player side..
and no other 4k capable projector to test if is the X7000 that has some problem...

Thank you for the time you dedicate in reading and trying to helping me fix this strange issue..

jvc_x7000