[WhiteRabbit215]

I updated Kodi today to 17.3, I'm on windows 8.1 and not all I can see is a green screen for everything I try to view. The sound is there but despite the other advice I've taking through various websites and clearing my cache along with browser history and disk space, I still can't get a picture. Anyone have a solution?

[Karellen]

Hello WhiteRabbit215 and welcome,

You will need to provide more information. Here is a guide on what to provide. https://forum.kodi.tv/showthread.php?tid...pid1707470

We will also need the Debug Log.

[WhiteRabbit215]

It says your linked thread doesn't exist...

[Karellen]

I just checked. The link works.

[WhiteRabbit215]

1. Version of Kodi. 17.3
2. Windows Version + Service Pack version Windows 8.1
3. CPU/Architecture (HP 15 notebook and 64 bit.)
4. RAM amount (8 GB)
5. Detailed Instructions to reproduce the Problem: I downloaded kodi and now add ons aren't even available.
6. Details of all devices relevant to the problem: just my laptop

Addition Information for Media Playback Problems (Video, Audio)

1. Video Card and Driver version (Intel/Nvidia/AMD/etc. version 15.7.8)
2. Audio device in use (built in computer speakers) and manufacturer (HP) and driver version (not sure where to find this)
3. MediaInfo output (see Section 4 below)

General
Complete name : C:\Users\Kelsey\Videos\Aladdin S1 E1.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (isom/mp42)
File size : 62.9 MiB
Duration : 21 min 2 s
Overall bit rate mode : Variable
Overall bit rate : 418 kb/s
Encoded date : UTC 2014-08-13 03:26:42
Tagged date : UTC 2014-08-13 03:26:42
gsst : 0
gstd : 1262863
gssd : B0AFCE139HH1421004508666804
gshh : r3---sn-q4f7dne6.googlevideo.com

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Baseline@L3
Format settings, CABAC : No
Format settings, ReFrames : 1 frame
Format settings, GOP : M=1, N=60
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 21 min 2 s
Bit rate : 319 kb/s
Maximum bit rate : 810 kb/s
Width : 480 pixels
Height : 360 pixels
Display aspect ratio : 4:3
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.062
Stream size : 48.0 MiB (76%)
Tagged date : UTC 2014-08-13 03:27:00

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 21 min 2 s
Bit rate mode : Variable
Bit rate : 96.0 kb/s
Maximum bit rate : 103 kb/s
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 spf)
Compression mode : Lossy
Stream size : 14.5 MiB (23%)
Title : IsoMedia File Produced by Google, 5-11-2011
Encoded date : UTC 2014-08-13 03:26:52
Tagged date : UTC 2014-08-13 03:27:00

[Karellen]

We also need the Debug log. Instructions are in that same link.

Also advise which add-ons are not available and we can check our repository to ensure they are current.

[Gracus]

Return to the link provided by Karellen: you missed step 7 (maybe the most important one...)

[Gobberwart]

Your initial post said you were getting a green screen trying to view things, but the detailed info says addons aren't available. Which is it?