Solved Issue - Kodi 17.3 crashes playing videos

  Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Post Reply
Hexen Offline
Junior Member
Posts: 6
Joined: Apr 2012
Reputation: 0
Post: #1
Hello,
I installed Kodi 17.3 on Windows 10 64bit (fresh installation) but I'm not able to play any video, Kodi is crashing every time on the video startup.
I posted the last debug file:

https://pastebin.com/bQ6emqxu

Any help would be appreciated.
Thanks.
(This post was last modified: 2017-06-18 16:44 by Hexen.)
find quote
Gracus Offline
Moanbag
Posts: 1,240
Joined: Jun 2016
Reputation: 42
Location: Saint-Brieuc, France
Post: #2
Not a full log:

Code:
16:35:45.181 T:5560  NOTICE: Disabled debug logging due to GUI setting. Level 0.
16:35:45.181 T:5560  NOTICE: Log level changed to "LOG_LEVEL_NORMAL"

Put logging on in kodi's settings then retart kodi
Then reproduce the issue
Then close kodi

Then post a link to your new log

Moanbag is in da place!
find quote
sgriff64 Offline
Junior Member
Posts: 2
Joined: Jun 2016
Reputation: 0
Post: #3
First, get rid of Windows 10.

Sent from my SAMSUNG-SGH-I337 (typie typie)
find quote
Hexen Offline
Junior Member
Posts: 6
Joined: Apr 2012
Reputation: 0
Post: #4
(2017-06-18 17:00)Gracus Wrote:  Not a full log:

Code:
16:35:45.181 T:5560  NOTICE: Disabled debug logging due to GUI setting. Level 0.
16:35:45.181 T:5560  NOTICE: Log level changed to "LOG_LEVEL_NORMAL"

Put logging on in kodi's settings then retart kodi
Then reproduce the issue
Then close kodi

Then post a link to your new log

Thank you for your time, here is the new log file:

https://pastebin.com/GNmb8VLT

Best.
find quote
PatK Offline
Team-Kodi Member
Posts: 8,311
Joined: Mar 2010
Reputation: 202
Location: Canada
Post: #5
Noting in the log ->GUI format 3840x2160, Display 3840x2160@ 30.00 - Full Screen

Might be useful to set the desktop to [email protected] -Full screen, launch Kodi (does it launch?) if so hit the "\" slash key on the keyboard to utilize windowed mode. Shut down Kodi, reset your desktop, and once again Launch Kodi.... success? Consider full screen window in settings>system.

https://downloadcenter.intel.com/product...aphics-630

windows fresh start -> delete C:\Users\User Name\AppData\Roaming\Kodi First time user (wiki) Log file (wiki) Video management (wiki) Artwork (wiki) Supported hardware (wiki) Releases (wiki) Database versions (wiki) Skin features compatibility list (wiki) http://xbmc-skins.com
find quote
Hexen Offline
Junior Member
Posts: 6
Joined: Apr 2012
Reputation: 0
Post: #6
(2017-06-18 18:47)PatK Wrote:  Noting in the log ->GUI format 3840x2160, Display 3840x2160@ 30.00 - Full Screen

Might be useful to set the desktop to [email protected] -Full screen, launch Kodi (does it launch?) if so hit the "\" slash key on the keyboard to utilize windowed mode. Shut down Kodi, reset your desktop, and once again Launch Kodi.... success? Consider full screen window in settings>system.

https://downloadcenter.intel.com/product...aphics-630

I tried out to switch the desktop to a lower resolution with no success, Kodi still crashed. Finally I found the solution by pure chance: I tried to switch audio output from HDMI directsound back to default directsound and Kodi crashed, then I reinstalled the audio drivers (the same version) and all the videos now seem to playing well again.
I want to thank who has spent some time to answer this request.
Very best.
find quote
PatK Offline
Team-Kodi Member
Posts: 8,311
Joined: Mar 2010
Reputation: 202
Location: Canada
Post: #7
Thread marked solved.

windows fresh start -> delete C:\Users\User Name\AppData\Roaming\Kodi First time user (wiki) Log file (wiki) Video management (wiki) Artwork (wiki) Supported hardware (wiki) Releases (wiki) Database versions (wiki) Skin features compatibility list (wiki) http://xbmc-skins.com
find quote