[needhelp80]

Hello everyone. I'm running Kodi 17.6 on a Windows 10 box. I'm getting daily "kodi stopped working errors" and the program quits. This is a new installation of Windows 10 64 bit education edition. As far as I can tell in the logs it's an issue with the audio card. To fix this I made sure my audio card drivers were up to date. I'm making sure the audio output setting is directsound. It seems to error out when I use either directsound or wasapi however. If someone who knows more about kodi error logs than myself has the time to look at the error logs and give me feedback, I would appreciate it. Thanks!

Here is the last part of the log where it errors out. It seems like an audio driver issue to me, but I will leave that decision to the experts.

0 T:9128   DEBUG:   Output Device : default
19:59:33.380 T:9128   DEBUG:   Sample Rate   : 44100
19:59:33.380 T:9128   DEBUG:   Sample Format : AE_FMT_FLOAT
19:59:33.380 T:9128   DEBUG:   Channel Count : 2
19:59:33.380 T:9128   DEBUG:   Channel Layout: FL,FR
19:59:33.380 T:9128   DEBUG:   Frames        : 661
19:59:33.380 T:9128   DEBUG:   Frame Size    : 8
19:59:33.381 T:9176   DEBUG: CActiveAE::ClearDiscardedBuffers - buffer pool deleted
19:59:33.457 T:9128   DEBUG: CAESinkDirectSound::CheckPlayStatus: Resuming Playback
20:00:43.391 T:9128   DEBUG: CAESinkDirectSound:einitialize: Cleaning up
20:08:14.355 T:6196   DEBUG: CMMNotificationClient::OnDeviceStateChanged: New device state is DEVICE_STATE_NOTPRESENT
20:08:14.355 T:6196   DEBUG: CMMNotificationClient::OnDeviceRemoved: Removed device: {
20:08:14.355 T:6196   DEBUG: CMMNotificationClient::OnDefaultDeviceChanged: New default device: flow = eRender, role = eConsole
20:08:14.355 T:6196   DEBUG: CMMNotificationClient::OnDefaultDeviceChanged: New default device: flow = eRender, role = eMultimedia
20:08:14.355 T:6196   DEBUG: CMMNotificationClient::OnDefaultDeviceChanged: New default device: flow = eRender, role = eCommunications
20:08:14.355 T:6196   DEBUG: CMMNotificationClient::OnDefaultDeviceChanged: New default device: flow = eRender, role = ??
20:08:14.355 T:6196   DEBUG: CMMNotificationClient::OnDefaultDeviceChanged: New default device: flow = eCapture, role = eConsole
20:08:14.355 T:6196   DEBUG: CMMNotificationClient::OnDefaultDeviceChanged: New default device: flow = eCapture, role = eMultimedia
20:08:14.355 T:6196   DEBUG: CMMNotificationClient::OnDefaultDeviceChanged: New default device: flow = eCapture, role = eCommunications
20:08:14.356 T:6196   DEBUG: CMMNotificationClient::OnDefaultDeviceChanged: New default device: flow = eCapture, role = ??
20:08:14.356 T:9176   DEBUG: CActiveAE - device change event
20:08:14.356 T:9176   ERROR: CAESinkDirectSound::GetDefaultDevice: Retrieval of audio endpoint enumeration failed.
20:08:14.356 T:9176  NOTICE: No Devices found - retry: 4
20:08:15.856 T:9176   ERROR: CAESinkDirectSound::GetDefaultDevice: Retrieval of audio endpoint enumeration failed.
20:08:15.856 T:9176  NOTICE: No Devices found - retry: 3
20:08:17.357 T:9176   ERROR: CAESinkDirectSound::GetDefaultDevice: Retrieval of audio endpoint enumeration failed.
20:08:17.357 T:9176  NOTICE: No Devices found - retry: 2
20:08:18.859 T:9176   ERROR: CAESinkDirectSound::GetDefaultDevice: Retrieval of audio endpoint enumeration failed.
20:08:18.859 T:9176  NOTICE: No Devices found - retry: 1
20:08:20.360 T:9176   ERROR: CAESinkDirectSound::GetDefaultDevice: Retrieval of audio endpoint enumeration failed.
20:08:20.360 T:9176  NOTICE: Found 0 Lists of Devices
20:08:20.361 T:9128    INFO: CActiveAESink::OpenSink - initialize sink
20:08:20.361 T:9128   DEBUG: CActiveAESink::OpenSink - trying to open device DIRECTSOUND:default
20:08:20.363 T:9128   ERROR: CAESinkDirectSound::GetDefaultDevice: Retrieval of audio endpoint enumeration failed.
20:08:20.364 T:9128   ERROR: CAESinkDirectSound::Initialize: Failed to create the DirectSound device  with error DSERR_NODRIVER, trying the default device.
20:08:20.365 T:9128   ERROR: CAESinkDirectSound::Initialize: Failed to create the default DirectSound device with error DSERR_NODRIVER.
20:08:20.365 T:9128   DEBUG: CActiveAESink::OpenSink - open NULL sink
20:08:20.369 T:4108   DEBUG: Thread AESinkNull start, auto delete: false
20:08:20.369 T:4108   DEBUG: CAESinkNULL:rocess
20:08:20.369 T:9128   DEBUG: CActiveAESink::OpenSink - NULL Initialized:
20:08:20.369 T:9128   DEBUG:   Output Device : Device not found
20:08:20.369 T:9128   DEBUG:   Sample Rate   : 44100
20:08:20.369 T:9128   DEBUG:   Sample Format : AE_FMT_FLOAT
20:08:20.369 T:9128   DEBUG:   Channel Count : 2
20:08:20.369 T:9128   DEBUG:   Channel Layout: FL,FR
20:08:20.369 T:9128   DEBUG:   Frames        : 11000
20:08:20.369 T:9128   DEBUG:   Frame Size    : 8
20:08:20.373 T:9176 WARNING: ActiveAE::ActiveAE::CActiveAE::Configure - sink returned large buffer of 249 ms, reducing to 100 ms
20:08:20.373 T:9176   DEBUG: CActiveAE::ClearDiscardedBuffers - buffer pool deleted

[Klojum]

For your information, about providing a log file:
- Only provide FULL kodi.log files via Pastebin.com and similar websites, not just the part(s) that you find interesting.
- Please do not plaster useless log snippets directly on the Kodi forum.

[DarrenHill]

To receive meaningful assistance you will need to provide a full debug log.

The instructions are here... debug log (wiki)

If you are using the Basic Method, then ensure the following is applied...
1.Enable debugging in Settings>System Settings>Logging,
2.Restart Kodi
3.Replicate the problem.

If you are using the Advanced Method ensure you have correctly created and applied the advancedsettings.xml file.

In both instances, you should see the word DEBUG throughout the log.

Note: Full logs only. No partial or redacted logs
Do NOT post your logs directly into the forum. Always use a paste site like pastebin.com. Post the link to your pasted log in the forum

[needhelp80]

https://pastebin.com/gm5D65if

[Karellen]

Do you have a monitor or TV connected?

[needhelp80]

I’m streaming it on a 4k LG oled tv.

[Karellen]

Hmmm, that answer can be interpreted a number of different ways.

Simply, the device running Kodi, is there a TV or Monitor attached directly to it via HDMI?

[needhelp80]

Sorry, its not connected directly to my computer  I’m using kodi as a media server and playing content via the built in lg app for media sharing

[nickr]

We are not a forum for diagnosing the LG media app.

[needhelp80]

the lg media app is not the issue  see log

[nickr]

I suggest you plug Kodi into your TV via HDMI.