[CastagnaIT]

Yes I have. I've reinstall it now, the installation is in the log below. Unfortunately, the problem is still the same.

https://paste.kodi.tv/elavubacaj.kodi    

Install again this other test and put another log,
this is not a fix i need it to obtain infos from log file
in the previous logs I don't have enough information
http://www.mediafire.com/file/8mdnzwn5a8...3.zip/file  

It's done, the log is to large to use hastebin. I've upload it here: https://www.mediafire.com/file/ss7d9m22l...i.log/file
Thanks for your help. 

from the log your membershipStatus result in "NEVER_MEMBER" instead of "CURRENT_MEMBER"
I don't know exactly what it means, but this is almost certainly the cause, because it prevents you from having the profile data

is it possible that the last payment was unsuccessful?