2019-12-30, 14:37
(2019-12-30, 13:52)fvisagie Wrote: I'd try a process of elimination. Swap the boxes onto each others' outputs (or the outputs if easier) and see where the error goes.
If it stays with the sound bar-connected output, disable features like Dolby Digital Plus, HDCP, HDR etc. one after the other on that box. Or the other way around - get vanilla playback working with all enhancements disabled and build up from there.
Unfortunately, we're not at the same location at the moment to try a swap, but we'll definitely try to disable everything first to check that. Thanks for the answer.
Looking further into the log, it seems to start with a GetDirectory error because of a ProfilesMissing exception as you can see on https://i.imgur.com/ROmPZHp.png then IPC call update_profiles_data with the same ProfilesMissing error (https://i.imgur.com/zLKKbDT.png & https://i.imgur.com/T7rk08l.png) before a Broken pipe error + SQLiteError (https://i.imgur.com/oGiTveY.jpg) to arrive to what I was previously showing within my first post.
Maybe I'll also ask them to uninstall first the Plugin, then delete its full directory (if still existing) before reinstalling it after a reboot if an initial problem occurred to populate the DB for profiles.
Thanks for the answer fvisagie