[kevindery]

Hi guys i have one show that kodi don't find, but it should i have the same name that on thetvbd.com (i've tried multiple spelling because of the french ê )
https://www.thetvdb.com/series/343381
(with my setup it was easier than a screenshot)

[Karellen]

Hello @kevindery

The screenshot is useful as it not only shows you have correctly named the folder, but it also shows you have incorrectly setup your Source.

A Debug Log is also needed to see what the scraper is doing. At a guess at this stage, I would say the ê is the issue, but we can confirm with the debug log.

Quick instructions here...

1. Enable Debugging mode. Go to Settings>System Settings>Logging and it should be the first option
   
2. Restart Kodi
   
3. Replicate the problem. Try to scan the show into the library.
   
4. Upload the results to https://pastebin.com/ or https://paste.ubuntu.com/ and link back here.
   

Note: Full logs only. No partial or redacted logs

[kevindery]

Thank for your reply Karellen, i dive in the log and i found that
Full log

20:15:24.204 T:10480   DEBUG: VideoInfoScanner: No NFO file found. Using title search for 'N:\En pleine tempête\'
20:15:24.204 T:10480   DEBUG: ADDON::CScraper::FindMovie: Searching for 'En pleine tempête' using The TVDB scraper (path: 'C:\Users\kevin\AppData\Roaming\Kodi\addons\metadata.tvdb.com', content: 'tvshows', version: '3.0.1')
20:15:24.210 T:10480   DEBUG: scraper: CreateSearchUrl returned <url post="yes" cache="auth.json">https://api.thetvdb.com/login?{"apikey":"439DFEBA9D3059C6"}|Content-Type=application/json</url>
20:15:24.211 T:10480   DEBUG: scraper: GetSearchResults returned <results><url function="GetSearchResultsAuth" cache="search-En%20pleine%20temp%c3%aate-en.json">https://api.thetvdb.com/search/series?name=En%20pleine%20temp%c3%aate|Authorization=Bearer%20eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCJ9.eyJleHAiOjE1MjU4MjQ4NzksImlkIjoiS29kaSIsIm9yaWdfaWF0IjoxNTI1NzM4NDc5fQ.Rw3r65c3idMm7exxlnU_P74yQ2Hpn2Qw48VUcR6Ef0wXaUBPXNK3gv9_721WhJX7pDBfey8MbvBuCnEa6qiJSW7shzfrVn6FrMzJZycVFEje2Y2o4PFW6fZEVtFUxyLSOGT3nnOiXwonn9zOm9-VOOGBS509KDGoucu1iKkcY59bvQfnTtbaxfTqQOzic9YGpDzHmCB0OEMtzkwqH8e6HTjoOA40XNuNfEv7rd_S-eUs3xGUQf6e5yBYc0xQOtwfeqhZlN1K8yx6AKHz_Wc7MR2EWN0Df-Y3MpQcDVTWQvkYJ2RIN5tBBh3YSmSxiE52cbUUZjDlVhHr5_1yHD_EVg&accept-language=en</url></results>
20:15:24.211 T:10480   DEBUG: CurlFile:arseAndCorrectUrl() adding custom header option 'Authorization: ***********'
20:15:24.211 T:10480   DEBUG: CurlFile:arseAndCorrectUrl() adding custom header option 'accept-language: en'
20:15:24.211 T:10480   DEBUG: CurlFile::Open(1B0C6950) https://api.thetvdb.com/search/series?na...mp%c3%aate
20:15:27.382 T:10480   ERROR: CCurlFile::Open failed with code 404 for https://api.thetvdb.com/search/series?na...anguage=en
20:15:27.382 T:10480   ERROR: ADDON::CScraper::Run: Unable to parse web site
20:15:27.383 T:10480   DEBUG: ADDON::CScraper::FindMovie: Searching for 'En pleine tempête' using The TVDB scraper (path: 'C:\Users\kevin\AppData\Roaming\Kodi\addons\metadata.tvdb.com', content: 'tvshows', version: '3.0.1')
20:15:27.384 T:10480   DEBUG: scraper: CreateSearchUrl returned <url post="yes" cache="auth.json">https://api.thetvdb.com/login?{"apikey":"439DFEBA9D3059C6"}|Content-Type=application/json</url>
20:15:27.386 T:10480   DEBUG: scraper: GetSearchResults returned <results><url function="GetSearchResultsAuth" cache="search-En%20pleine%20temp%c3%aate-en.json">https://api.thetvdb.com/search/series?name=En%20pleine%20temp%c3%aate|Authorization=Bearer%20eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCJ9.eyJleHAiOjE1MjU4MjQ4NzksImlkIjoiS29kaSIsIm9yaWdfaWF0IjoxNTI1NzM4NDc5fQ.Rw3r65c3idMm7exxlnU_P74yQ2Hpn2Qw48VUcR6Ef0wXaUBPXNK3gv9_721WhJX7pDBfey8MbvBuCnEa6qiJSW7shzfrVn6FrMzJZycVFEje2Y2o4PFW6fZEVtFUxyLSOGT3nnOiXwonn9zOm9-VOOGBS509KDGoucu1iKkcY59bvQfnTtbaxfTqQOzic9YGpDzHmCB0OEMtzkwqH8e6HTjoOA40XNuNfEv7rd_S-eUs3xGUQf6e5yBYc0xQOtwfeqhZlN1K8yx6AKHz_Wc7MR2EWN0Df-Y3MpQcDVTWQvkYJ2RIN5tBBh3YSmSxiE52cbUUZjDlVhHr5_1yHD_EVg&accept-language=en</url></results>
20:15:27.387 T:10480   DEBUG: CurlFile:arseAndCorrectUrl() adding custom header option 'Authorization: ***********'
20:15:27.387 T:10480   DEBUG: CurlFile:arseAndCorrectUrl() adding custom header option 'accept-language: en'
20:15:27.387 T:10480   DEBUG: CurlFile::Open(1B0C6950) https://api.thetvdb.com/search/series?na...mp%c3%aate
20:15:30.642 T:10480   ERROR: CCurlFile::Open failed with code 404 for https://api.thetvdb.com/search/series?na...anguage=en
20:15:30.642 T:10480   ERROR: ADDON::CScraper::Run: Unable to parse web site
20:15:30.642 T:10480 WARNING: No information found for item 'N:\En pleine tempête\', it won't be added to the library.

[kevindery]

If somebody have the same problem
the scraper have language option

•  Settings>Media>Library>Videos
  
• "C" on the tv show>change content
  
• Settings
  
• Language>set the right language
  
• SUCCESS!