ATV Locked up, need help
#1
I have been using my ATV for a couple of years and today I have a problem. I turn on my system and it boots to the main menu as always. But now when I try to navigate to select XBMC, or anything nothing happens. I know my remote is working as I have unplugged the ATV plugged the power back in and when the language choice screen appears I use my remote to select 'English' and at the next screen select reboot with the remote.
I did notice that when the ATV boot screen starts, after reconnecting the power, I do not hear any sound!
I have not changed anything and just do not know what to do next.
I appreciate any help.
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#2
where's xbmc.log ?
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#3
Sorry, here it is.

17:48:31 T:2684407808 M: 21544960 NOTICE: -----------------------------------------------------------------------
17:48:31 T:2684407808 M: 21540864 NOTICE: Starting XBMC, Platform: Mac OS X. Built on Dec 23 2009 (SVN:26018)
17:48:31 T:2684407808 M: 21540864 NOTICE: special://xbmc/ is mapped to: /mnt/Scratch/Users/frontrow/Applications/XBMC.app/Contents/Resources/XBMC
17:48:31 T:2684407808 M: 21540864 NOTICE: special://masterprofile/ is mapped to: /Users/frontrow/Library/Application Support/XBMC/userdata
17:48:31 T:2684407808 M: 21540864 NOTICE: special://home/ is mapped to: /Users/frontrow/Library/Application Support/XBMC
17:48:31 T:2684407808 M: 21540864 NOTICE: special://temp/ is mapped to: /Users/frontrow/.xbmc/temp
17:48:31 T:2684407808 M: 21540864 NOTICE: The executable running is: /mnt/Scratch/Users/frontrow/Applications/XBMC.app/Contents/MacOS/XBMC
17:48:31 T:2684407808 M: 21540864 NOTICE: Log File is located: /Users/frontrow/Library/Logs/xbmc.log
17:48:31 T:2684407808 M: 21540864 NOTICE: -----------------------------------------------------------------------
17:48:31 T:2684407808 M: 21540864 NOTICE: Setup SDL
17:48:33 T:2684407808 M: 17522688 NOTICE: load settings...
17:48:33 T:2684407808 M: 17518592 NOTICE: special://profile/ is mapped to: special://masterprofile/
17:48:33 T:2684407808 M: 17518592 NOTICE: loading special://masterprofile/guisettings.xml
17:48:33 T:2684407808 M: 17408000 NOTICE: Getting hardware information now...
17:48:33 T:2684407808 M: 17424384 NOTICE: Checking resolution 12
17:48:33 T:2684407808 M: 17367040 NOTICE: Loading player core factory settings from special://xbmc/system/playercorefactory.xml.
17:48:33 T:2684407808 M: 17317888 NOTICE: Loaded playercorefactory configuration
17:48:33 T:2684407808 M: 17326080 NOTICE: Loading player core factory settings from special://masterprofile/playercorefactory.xml.
17:48:33 T:2684407808 M: 17326080 NOTICE: special://masterprofile/playercorefactory.xml does not exist. Skipping.
17:48:33 T:2684407808 M: 17313792 NOTICE: Loaded advancedsettings.xml from special://profile/advancedsettings.xml
17:48:33 T:2684407808 M: 17321984 NOTICE: Contents of special://profile/advancedsettings.xml are...
<advancedsettings>
<skiploopfilter>8</skiploopfilter>
</advancedsettings>
17:48:33 T:2684407808 M: 17321984 NOTICE: Getting hardware information now...
17:48:33 T:2684407808 M: 17321984 NOTICE: Checking resolution 12
17:48:33 T:2684407808 M: 17321984 NOTICE: Default DVD Player: dvdplayer
17:48:33 T:2684407808 M: 17321984 NOTICE: Default Video Player: dvdplayer
17:48:33 T:2684407808 M: 17321984 NOTICE: Default Audio Player: paplayer
17:48:33 T:2684407808 M: 17321984 NOTICE: special://masterprofile/sources.xml
17:48:34 T:2684407808 M: 11530240 NOTICE: GL_VENDOR = NVIDIA Corporation
17:48:34 T:2684407808 M: 11522048 NOTICE: GL_RENDERER = NVIDIA GeForce Go 7300 OpenGL Engine
17:48:34 T:2684407808 M: 11522048 NOTICE: GL_VERSION = 1.5 NVIDIA-1.4.60
17:48:34 T:2684407808 M: 11522048 NOTICE: GL_EXTENSIONS = GL_ARB_transpose_matrix GL_ARB_vertex_program GL_ARB_vertex_blend GL_ARB_window_pos GL_ARB_shader_objects GL_ARB_vertex_shader GL_EXT_multi_draw_arrays GL_EXT_clip_volume_hint GL_EXT_rescale_normal GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_gpu_program_parameters GL_APPLE_client_storage GL_APPLE_specular_vector GL_APPLE_transform_hint GL_APPLE_packed_pixels GL_APPLE_fence GL_APPLE_vertex_array_object GL_APPLE_vertex_program_evaluators GL_APPLE_element_array GL_APPLE_flush_render GL_NV_texgen_reflection GL_NV_light_max_exponent GL_IBM_rasterpos_clip GL_SGIS_generate_mipmap GL_ARB_shading_language_100 GL_ARB_imaging GL_ARB_point_parameters GL_ARB_texture_env_crossbar GL_ARB_texture_border_clamp
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#4
The rest of it....

GL_ARB_texture_env_dot3 GL_ARB_multisample GL_ARB_texture_env_combine GL_ARB_texture_compression GL_ARB_texture_mirrored_repeat GL_ARB_shadow GL_ARB_depth_texture GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_occlusion_query GL_ARB_point_sprite GL_ARB_texture_non_power_of_two GL_ARB_vertex_buffer_object GL_ARB_pixel_buffer_object GL_ARB_draw_buffers GL_ARB_shader_texture_lod GL_EXT_compiled_vertex_array GL_EXT_framebuffer_object GL_EXT_texture_rectangle GL_ARB_texture_rectangle GL_EXT_texture_env_add GL_EXT_blend_color GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_texture_lod_bias GL_EXT_abgr GL_EXT_bgra GL_EXT_stencil_wrap GL_EXT_texture_filter_anisotropic GL_EXT_secondary_color GL_EXT_blend_func_separate GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_texture_compression_s3tc GL_EXT_texture_compression_dxt1 GL_EXT_blend_equation_separate GL_EXT_texture_mirror_clamp GL_EXT_packed_depth_stencil GL_APPLE_flush_buffer_range GL_APPLE_ycbcr_422 GL_APPLE_vertex_array_range GL_APPLE_texture_range GL_APPLE_float_pixels GL_ATI_texture_float GL_ARB_texture_float GL_APPLE_pixel_buffer GL_NV_point_sprite GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_blend_square GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_fog_distance GL_NV_depth_clamp GL_NV_multisample_filter_hint GL_NV_fragment_program_option GL_NV_vertex_program2_option GL_ATI_texture_mirror_once GL_ATI_texture_env_combine3 GL_ATI_separate_stencil GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod
17:48:35 T:2684407808 M: 8736768 NOTICE: start dvd mediatype detection
17:48:35 T:2684407808 M: 8708096 NOTICE: initializing playlistplayer
17:48:35 T:2684407808 M: 8708096 NOTICE: DONE initializing playlistplayer
17:48:35 T:2684407808 M: 8708096 NOTICE: load default skin:[Confluence]
17:48:36 T:2684407808 M: 3158016 NOTICE: initialize done
17:48:36 T:2684407808 M: 3153920 NOTICE: Running the application...
17:48:36 T:2684407808 M: 3149824 NOTICE: ES: Starting event server
17:48:36 T:2684407808 M: 3145728 NOTICE: starting zeroconf publishing
17:48:36 T:43338752 M: 3137536 NOTICE: ES: Starting UDP Event server on 127.0.0.1:9777
17:48:36 T:43338752 M: 3137536 NOTICE: UDP: Listening on port 9777
18:59:22 T:43338752 M: 10575872 NOTICE: ES: Client from 127.0.0.1 timed out
19:01:26 T:43338752 M: 16027648 NOTICE: ES: Client from 127.0.0.1 timed out
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#5
Allow me to introduce you to http://www.pastebin.com
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#6
Here it is

http://pastebin.com/kiCqGE1Y
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#7
mique Wrote:I have been using my ATV for a couple of years and today I have a problem. I turn on my system and it boots to the main menu as always. But now when I try to navigate to select XBMC, or anything nothing happens. I know my remote is working as I have unplugged the ATV plugged the power back in and when the language choice screen appears I use my remote to select 'English' and at the next screen select reboot with the remote.
I did notice that when the ATV boot screen starts, after reconnecting the power, I do not hear any sound!
I have not changed anything and just do not know what to do next.
I appreciate any help.

I'm confused, are you saying after the atv boots, you don't have any IR remote control ? What other plugins are you running ? Did you update any recently ?
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#8
I did transfer some files to an external USB HDD attached to the ATV via Filezilla. I have not used Filezilla before and was trying it to see if the transfer speed would improve over Tunnelier.

I also uninstalled from my window 7 laptop the filezilla client.

Not sure if any of this information will help?
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#9
No updates. I used the ATV earlier in the day, did some file transfers with Fillzilla.
Plugins, Nitotv, to get the USB alive.
The remote will not do anything. I know the ATV is getting a signal as I see the white LED blink to orange when I click the remote.
the menu is stuck on 'Movies', Top Movies, and shows the movie icon along the top of the screen .
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#10
Should I do a factory reset and re do the patch stick?
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#11
Davilla, I thank you for your help, I will check back tomorrow as I have to go now, the better half is beckoning.
Mique.
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#12
mique Wrote:No updates. I used the ATV earlier in the day, did some file transfers with Fillzilla.
Plugins, Nitotv, to get the USB alive.
The remote will not do anything. I know the ATV is getting a signal as I see the white LED blink to orange when I click the remote.
the menu is stuck on 'Movies', Top Movies, and shows the movie icon along the top of the screen .

"Nitotv, to get the USB alive", I remember something about a version of NitoTV that borks the startup audio. Also check (ssh in and do a 'ps aux') if XBMCHelper is running.
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#13
I had installed a version of nitotv to enable usb support and also lost my startup audio and it also made my atv completely unstable with regularly lock ups occurring.

I was too lazy to diagnose what had happened and just this past weekend reinstalled a fresh version of atv o/s 2.4 and xbmc and it seems to be stable again.

i plan on enabling usb support manually without nitotv in the future Smile
Trying to help clean up the afterbirth :laugh:
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#14
I did the ps aux but could not see the XBMCHelper in the list!
What do you think I should try next?
Thanks.
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#15
mique Wrote:The remote will not do anything. I know the ATV is getting a signal as I see the white LED blink to orange when I click the remote.

If the LED is flashing amber, you need to unpair the remote.
See this link
xbmc.log: /Users/<username>/Library/Logs/xbmc.log
Always read the XBMC online-manual, FAQ and search the forum before posting.
For troubleshooting and bug reporting please make sure you read this first.
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