[fishypops]

Running Windows 7 on an i3.

From time to time, (we can reproduce it), sometimes when not even touching the remote, we get a black screen.

The only way to remedy this is:
<alt><tab> to the windows desktop screen
<ctrl><alt><del>
Start Task Manager
Processes
Kill the XBMC process
Relaunch XBMC

Note: if you try to kill the XBMC application instead, then the process does not die and consequently, XBMC will not relaunch.

Anybody got any experience with this.

[jhsrennie]

If you can reproduce the problem, can you enable debug logging (System settings, System, Debugging), wait for the crash then post the xbmc.log on pastebin.com. A quick way to open the xbmc.log is to press Windows-R and in the Run dialog type:

%appdata%\xbmc\xbmc.log

then click OK, and the log should open in Notepad.

JR

[fishypops]

I will enable the log, but it could be running a long time before the crash.

Can I remove the log run information from the screen, so that it is not visible when we are watching ?

Thanks

[jhsrennie]

Yes. You can turn on silent debugging in advancedsettings.xml. A quick way to create/edit this file is to press Windows-R and in the Run dialog type:

notepad %appdata%\xbmc\userdata\advancedsettings.xml

and click OK. If the file doesn't exist you'll be prompted to create it and you need to answer "Yes". When the file opens in Notepad paste in:

Code:

<advancedsettings>
  <loglevel>1</loglevel>
</advancedsettings>

Now when you start XBMC it will turn on debug logging without it showing on the screen.

JR