BLANK SCREEN (Not Black) on Kodi Start-up
riverbird
Newbie
Posts: 3
#1
2017-05-06, 23:04
Hope someone can help.....I dusted off a 'New' Windows 7 SP1 PC that had been bought a few years ago but never used and tried to install Kodi Krypton but it wouldn't open (blank screen), so I tried Jarvis 16.1 after a full uninstall of Krypton using Revo Uninstaller but same problem occured with Kodi 16.1 .., error read 'AppCrash', with Error pointing to this file D3D10Level9.dll , so with much Googling I updated the pre-installed DirectX (can't remember what version it was) to DirectX11, and then I went to device manager and tried to update all graphics drivers, but Windows said I had the latest versions of all drivers etc.....These currently read as: Display Adapters are HD6650M with Mobile Intel R HD Graphics 8.813.3.2000 (with driver date of 24/03/2011 ??)... So after doing all this, Kodi no longer gave the AppCrash error but now 'opens' with a totally blank screen. I only know it's open because the only way to close it is with Task Manager.
I haven't deleted the version I installed so the log could be read;

21:34:13 T:6104 NOTICE: special://profile/ is mapped to: special://masterprofile/
21:34:13 T:6104 NOTICE: -----------------------------------------------------------------------
21:34:13 T:6104 NOTICE: Starting Kodi (16.1 Git:20160424-c327c53). Platform: Windows NT x86 32-bit
21:34:13 T:6104 NOTICE: Using Release Kodi x32 build
21:34:13 T:6104 NOTICE: Kodi compiled Apr 24 2016 by MSVC 180040629 for Windows NT x86 32-bit version 6.0 (0x06000000)
21:34:13 T:6104 NOTICE: Running on LENOVO 1037 with Windows 7 SP1, kernel: Windows NT x86 64-bit version 6.1
21:34:13 T:6104 NOTICE: Host CPU: Intel® Core™ i5-2450M CPU @ 2.50GHz, 4 cores available
21:34:13 T:6104 NOTICE: Desktop Resolution: 1600x900 32Bit at 60Hz
21:34:13 T:6104 NOTICE: Running with administrator rights
21:34:13 T:6104 NOTICE: Aero is enabled
21:34:13 T:6104 NOTICE: special://xbmc/ is mapped to: C:\Program Files (x86)\Kodi
21:34:13 T:6104 NOTICE: special://xbmcbin/ is mapped to: C:\Program Files (x86)\Kodi
21:34:13 T:6104 NOTICE: special://masterprofile/ is mapped to: C:\Users\supercooper\AppData\Roaming\Kodi\userdata
21:34:13 T:6104 NOTICE: special://home/ is mapped to: C:\Users\supercooper\AppData\Roaming\Kodi\
21:34:13 T:6104 NOTICE: special://temp/ is mapped to: C:\Users\supercooper\AppData\Roaming\Kodi\cache
21:34:13 T:6104 NOTICE: The executable running is: C:\Program Files (x86)\Kodi\Kodi.exe
21:34:13 T:6104 NOTICE: Local hostname: supercooper-PC
21:34:13 T:6104 NOTICE: Log File is located: C:\Users\supercooper\AppData\Roaming\Kodi\kodi.log
21:34:13 T:6104 NOTICE: -----------------------------------------------------------------------
21:34:13 T:6104 NOTICE: load settings...
21:34:13 T:6104 WARNING: CSettingString: unknown options filler "timezonecountries" of "locale.timezonecountry"
21:34:13 T:6104 WARNING: CSettingString: unknown options filler "timezones" of "locale.timezone"
21:34:13 T:6104 NOTICE: No settings file to load (special://xbmc/system/advancedsettings.xml)
21:34:13 T:6104 NOTICE: No settings file to load (special://masterprofile/advancedsettings.xml)
21:34:13 T:6104 NOTICE: Default DVD Player: dvdplayer
21:34:13 T:6104 NOTICE: Default Video Player: dvdplayer
21:34:13 T:6104 NOTICE: Default Audio Player: paplayer
21:34:13 T:6104 NOTICE: Disabled debug logging due to GUI setting. Level 0.
21:34:13 T:6104 NOTICE: Log level changed to "LOG_LEVEL_NORMAL"
21:34:13 T:6104 NOTICE: Loading player core factory settings from special://xbmc/system/playercorefactory.xml.
21:34:13 T:6104 NOTICE: Loaded playercorefactory configuration
21:34:13 T:6104 NOTICE: Loading player core factory settings from special://masterprofile/playercorefactory.xml.
21:34:13 T:6104 NOTICE: special://masterprofile/playercorefactory.xml does not exist. Skipping.
21:34:13 T:5292 NOTICE: Found 2 Lists of Devices
21:34:13 T:5292 NOTICE: Enumerated DIRECTSOUND devices:
21:34:13 T:5292 NOTICE: Device 1
21:34:13 T:5292 NOTICE: m_deviceName : {55DF486B-C7B0-4B82-AA7B-6625C7CCCFF2}
21:34:13 T:5292 NOTICE: m_displayName : Speakers - Speakers (Conexant SmartAudio HD)
21:34:13 T:5292 NOTICE: m_displayNameExtra: DIRECTSOUND: Speakers (Conexant SmartAudio HD)
21:34:13 T:5292 NOTICE: m_deviceType : AE_DEVTYPE_PCM
21:34:13 T:5292 NOTICE: m_channels : FL,FR
21:34:13 T:5292 NOTICE: m_sampleRates : 44100
21:34:13 T:5292 NOTICE: m_dataFormats : AE_FMT_FLOAT
21:34:13 T:5292 NOTICE: Device 2
21:34:13 T:5292 NOTICE: m_deviceName : default
21:34:13 T:5292 NOTICE: m_displayName : default
21:34:13 T:5292 NOTICE: m_displayNameExtra:
21:34:13 T:5292 NOTICE: m_deviceType : AE_DEVTYPE_PCM
21:34:13 T:5292 NOTICE: m_channels : FL,FR
21:34:13 T:5292 NOTICE: m_sampleRates : 44100
21:34:13 T:5292 NOTICE: m_dataFormats : AE_FMT_FLOAT
21:34:13 T:5292 NOTICE: Enumerated WASAPI devices:
21:34:13 T:5292 NOTICE: Device 1
21:34:13 T:5292 NOTICE: m_deviceName : {55DF486B-C7B0-4B82-AA7B-6625C7CCCFF2}
21:34:13 T:5292 NOTICE: m_displayName : Speakers - Speakers (Conexant SmartAudio HD)
21:34:13 T:5292 NOTICE: m_displayNameExtra: WASAPI: Speakers (Conexant SmartAudio HD)
21:34:13 T:5292 NOTICE: m_deviceType : AE_DEVTYPE_PCM
21:34:13 T:5292 NOTICE: m_channels : FL,FR
21:34:13 T:5292 NOTICE: m_sampleRates : 192000,96000,48000,44100
21:34:13 T:5292 NOTICE: m_dataFormats : AE_FMT_S24NE4MSB,AE_FMT_S16NE,AE_FMT_S16LE,AE_FMT_S16BE
21:34:13 T:5292 NOTICE: Device 2
21:34:13 T:5292 NOTICE: m_deviceName : default
21:34:13 T:5292 NOTICE: m_displayName : default
21:34:13 T:5292 NOTICE: m_displayNameExtra:
21:34:13 T:5292 NOTICE: m_deviceType : AE_DEVTYPE_PCM
21:34:13 T:5292 NOTICE: m_channels : FL,FR
21:34:13 T:5292 NOTICE: m_sampleRates : 192000,96000,48000,44100
21:34:13 T:5292 NOTICE: m_dataFormats : AE_FMT_S24NE4MSB,AE_FMT_S16NE,AE_FMT_S16LE,AE_FMT_S16BE
21:34:15 T:6104 NOTICE: ADDONS: Using repository repository.xbmc.org
21:34:15 T:6104 NOTICE: Found screen: Generic PnP Monitor on Mobile Intel® HD Graphics, adapter 0.
21:34:15 T:6104 NOTICE: Primary mode: 1600x900@ 60.00 - Full Screen
21:34:15 T:6104 NOTICE: Additional mode: 320x200@ 60.00 - Full Screen
21:34:15 T:6104 NOTICE: Previous line repeats 2 times.
21:34:15 T:6104 NOTICE: Additional mode: 320x240@ 60.00 - Full Screen
21:34:15 T:6104 NOTICE: Previous line repeats 2 times.
21:34:15 T:6104 NOTICE: Additional mode: 400x300@ 60.00 - Full Screen
21:34:15 T:6104 NOTICE: Previous line repeats 2 times.
21:34:15 T:6104 NOTICE: Additional mode: 512x384@ 60.00 - Full Screen
21:34:15 T:6104 NOTICE: Previous line repeats 2 times.
21:34:15 T:6104 NOTICE: Additional mode: 640x400@ 60.00 - Full Screen
21:34:15 T:6104 NOTICE: Previous line repeats 2 times.
21:34:15 T:6104 NOTICE: Additional mode: 640x480@ 60.00 - Full Screen
21:34:15 T:6104 NOTICE: Previous line repeats 2 times.
21:34:15 T:6104 NOTICE: Additional mode: 800x600@ 60.00 - Full Screen
21:34:15 T:6104 NOTICE: Previous line repeats 2 times.
21:34:15 T:6104 NOTICE: Additional mode: 1024x768@ 60.00 - Full Screen
21:34:15 T:6104 NOTICE: Previous line repeats 2 times.
21:34:15 T:6104 NOTICE: Additional mode: 1152x864@ 60.00 - Full Screen
21:34:15 T:6104 NOTICE: Previous line repeats 2 times.
21:34:15 T:6104 NOTICE: Additional mode: 1280x600@ 60.00 - Full Screen
21:34:15 T:6104 NOTICE: Previous line repeats 2 times.
21:34:15 T:6104 NOTICE: Additional mode: 1280x720@ 60.00 - Full Screen
21:34:15 T:6104 NOTICE: Previous line repeats 1 times.
21:34:15 T:6104 NOTICE: Additional mode: 1280x768@ 60.00 - Full Screen
21:34:15 T:6104 NOTICE: Previous line repeats 2 times.
21:34:15 T:6104 NOTICE: Additional mode: 1280x800@ 60.00 - Full Screen
21:34:15 T:6104 NOTICE: Previous line repeats 2 times.
21:34:15 T:6104 NOTICE: Additional mode: 1360x768@ 60.00 - Full Screen
21:34:15 T:6104 NOTICE: Previous line repeats 2 times.
21:34:15 T:6104 NOTICE: Additional mode: 1366x768@ 60.00 - Full Screen
21:34:15 T:6104 NOTICE: Previous line repeats 2 times.
21:34:15 T:6104 NOTICE: Additional mode: 1440x900@ 60.00 - Full Screen
21:34:15 T:6104 NOTICE: Previous line repeats 2 times.
21:34:15 T:6104 NOTICE: Additional mode: 1600x900@ 60.00 - Full Screen
21:34:15 T:6104 NOTICE: Checking resolution 16
21:34:15 T:6104 NOTICE: CRenderSystemDX::CreateDevice - Your video driver doesn't support DirectX 11 Video Acceleration API. Application is not be able to use hardware video processing and decoding
21:34:16 T:6104 NOTICE: Running database version Addons20
21:34:16 T:6104 NOTICE: Running database version ViewModes6
21:34:16 T:6104 NOTICE: Running database version Textures13
21:34:16 T:6104 NOTICE: Running database version MyMusic56
21:34:16 T:6104 NOTICE: Running database version MyVideos99
21:34:16 T:6104 NOTICE: Running database version TV29
21:34:16 T:6104 NOTICE: Running database version Epg11
21:34:16 T:6104 WARNING: JSONRPC: Could not parse type "Setting.Details.SettingList"
21:34:16 T:6104 NOTICE: ActiveAE DSP - starting
21:34:16 T:6104 NOTICE: initialize done
21:34:16 T:6104 NOTICE: Running the application...
21:34:16 T:6104 NOTICE: starting upnp client
21:34:16 T:3572 NOTICE: ES: Starting UDP Event server on 127.0.0.1:9777
21:34:16 T:3572 NOTICE: UDP: Listening on port 9777
21:34:36 T:6104 NOTICE: Storing total System Uptime
21:34:36 T:6104 NOTICE: Saving settings
21:34:36 T:6104 NOTICE: stop all
21:34:36 T:6104 NOTICE: stop player
21:34:36 T:6104 NOTICE: ES: Stopping event server
21:34:36 T:6104 NOTICE: stopping upnp
21:34:37 T:3572 NOTICE: ES: UDP Event server stopped
21:34:37 T:6104 NOTICE: stop sap announcement listener
21:34:37 T:6104 NOTICE: clean cached files!
21:34:37 T:6104 NOTICE: unload skin
21:34:37 T:6104 NOTICE: stopped
21:34:37 T:6104 NOTICE: destroy
21:34:37 T:6104 NOTICE: closing down remote control service
21:34:38 T:6104 NOTICE: unload sections
21:34:38 T:6104 NOTICE: special://profile/ is mapped to: special://masterprofile/
21:34:38 T:6104 NOTICE: destroy
21:34:38 T:6104 WARNING: Attempted to remove window 10013 from the window manager when it didn't exist
21:34:38 T:6104 WARNING: Attempted to remove window 10014 from the window manager when it didn't exist
21:34:38 T:6104 WARNING: Attempted to remove window 10015 from the window manager when it didn't exist
21:34:38 T:6104 WARNING: Attempted to remove window 10016 from the window manager when it didn't exist
21:34:38 T:6104 WARNING: Attempted to remove window 10017 from the window manager when it didn't exist
21:34:38 T:6104 WARNING: Attempted to remove window 10018 from the window manager when it didn't exist
21:34:38 T:6104 WARNING: Attempted to remove window 10019 from the window manager when it didn't exist
21:34:38 T:6104 WARNING: Attempted to remove window 10021 from the window manager when it didn't exist
21:34:38 T:6104 WARNING: Attempted to remove window 10107 from the window manager when it didn't exist
21:34:38 T:6104 WARNING: Attempted to remove window 10115 from the window manager when it didn't exist
21:34:38 T:6104 WARNING: Attempted to remove window 10104 from the window manager when it didn't exist
21:34:38 T:6104 NOTICE: closing down remote control service
21:34:38 T:6104 NOTICE: unload sections
21:34:38 T:6104 NOTICE: application stopped...
21:34:38 T:6104 ERROR: dllFreeLibrary - Invalid hModule specified

THIS BIT BELOW IS FROM THE STACKTRACE LOG ....whatever that is......and it looks like refers back to this D3D11 PROBLEM....


Thread 3100 (process 6200)
# 0 RetrieveFilteredOpenAdapter
# 1 OpenAdapter
# 2 XopQueryAdapters9
# 3 OpenAdapter
# 4 D3DKMTGetThunkVersion
# 5 D3DKMTGetThunkVersion
# 6 OpenAdapter10_2
# 7 OpenAdapter10_2
# 8 RetrieveFilteredOpenAdapter
# 9 D3D11CreateDeviceAndSwapChain
#10 D3D11CreateDeviceAndSwapChain
#11 D3D11CreateDeviceAndSwapChain
#12 D3D11CreateDeviceAndSwapChain
#13 D3D11CreateDeviceAndSwapChain
#14 D3D11CreateDeviceAndSwapChain
#15 D3D11CreateDeviceAndSwapChain
#16 D3D11CreateDeviceAndSwapChain
#17 D3D11CreateDeviceAndSwapChain
#18 D3D11CreateDeviceAndSwapChain
#19 D3D11CreateDeviceAndSwapChain
#20 D3D11CreateDeviceAndSwapChain
#21 D3D11CreateDeviceAndSwapChain
#22 D3D11CreateDeviceAndSwapChain
#23 D3D11CreateDeviceAndSwapChain
#24 D3DKMTGetDeviceState
#25 D3D11CoreCreateLayeredDevice
#26 D3D11CoreCreateDevice
#27 D3D11CreateDeviceAndSwapChain
#28 D3D11CreateDevice
#29
#30
#31

ALL HELP WOULD BE APPRECIATED! (Sorry if this post is in the wrong location, please move to correct location if it is!)
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Karellen
Team-Kodi Member
Posts: 20,542
#2
2017-05-06, 23:23
I recall someone mentioning Aero can be problematic in Windows 7. Just a vague memory. Try disabling that through Windows settings.

Also, I think your graphics drivers are too old. Just check that they meet the minimum required specifications as stated here... http://kodi.wiki/view/Hardware_requirement

Worst case scenario is that you are unable to use Kodi 17. You may have to install v16 or earlier.
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riverbird
Newbie
Posts: 3
#3
2017-05-07, 14:49
Thanks K... I had an idea the issue was with my PC graphics card and drivers etc... But I've tried to install earlier versions of Kodi too (Isengard... Latest attempt) but still the same issue.... I looked at the min recommended hardware spec but difficult to work out if my graphics s software is older than the recommended spec! Even stranger is I have a 10 year old Laptop running Visa and Kodi 16 and 17 work just fine..... Whereas my Win 7 machine is a non - runner....
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BLANK SCREEN (Not Black) on Kodi Start-up0