[DarrenHill]

It's a public forum, for public support of Kodi and addons. New (and existing) users should have threads and posts available to look back in and reference to find answers to existing issues. None of that is available if help is requested and given privately via pm. Plus of course people will quickly get fed up with having to deal with the same issue many times over rather than just once in a referrable thread.

In any case we have had several cases in the past of the PM system being abused, either for spamming of for support of things that are not allowed here such as sharing of IPTV lists. Hence why the block is in place and will remain so.