[procrastinator]

The debug log is a crucial piece of information when you're reporting a problem. For more information on reporting a problem, please see the HOW-TO submit a proper Bug Report topic on the Wiki. This will guide you through each step of investigating and posting the report of your problem.

Before getting your log files you should ensure that debug logging is switched on and you should then reproduce the problem. Switch debug logging on in the settings (settings -> system -> debugging -> enable debug logging), then restart xbmc, reproduce the problem, and then obtain your log files.


An easy way to upload your debug log to a paste site is through this addon:

XBMC Debug log Addon - available through the official XBMC repository for installation via the Add On manager
Note that this will only upload your xbmc.log, and will not upload the syslog or crashreporter files. You will need to use the method below to obtain these.


If you're having problems with the debug log addon mentioned above, then you can do it the old fashioned way!

In this method you pull the xbmc.log file directly off the disk, and then copy and paste the text onto pastebin.

The easiest way to get files off your ATV2 without delving into the command line is to use a SFTP program like Filezilla, or Cyberduck. Personally, I use Filezilla on Windows so this is what the description below relates to, but more info on Cyberduck transfers can be found here. The proceedure shouldn't vary that much if you're using a different OS.

Full Method:
Part 1: accessing the files on your ATV2 via Filezilla

1. Download, install and run the Filezilla Client program from the link above
   
2. In the boxes near the top of the Filezilla window enter the following details (here's an example of the Filezilla window for reference: link):
   
   Host: enter the IP address of your ATV2
   Username: root
   Password: alpine (this is the default, if you've changed the password then enter whatever you changed it to)
   Port: 22
   
   
   
3. Hit the "Quick Connect" button
   
4. The files and folders on your ATV2 should now be listed in the "Remote site" frames on the right-hand side.
   

For a description of how to connect with Cyberduck, see this wiki page.

Part 2: Finding and extracting the log files

1. Navigate through the folders in the "remote site" panes until you find the log files you require. The file locations for the various types of log files are:
   
   /private/var/mobile/Library/Preferences/xbmc.log
   /private/var/log/syslog
   /private/var/mobile/Library/Logs/CrashReporter
   
   You will probably only require the xbmc.log file, but the others may also be required in certain situations.
   
2. Once you have found the log file that you require then drag-and drop it into a location on your computer. You can either do this by dragging into a location specified in the left-hand "Local site" pane of Filezilla, or directly into an explorer window.
   

Part 3: Uploading your log to pastebin

1. Right-click the log file that is now on your computer and choose to open with a plain text editor such as Notepad.
   
2. Select all the text in the file and copy it to the clipboard
   
3. Go to Pastebin.com, or whatever your favorite paste site is
   
4. Paste the copied text into the text box labelled "New Paste"
   
5. Hit the "submit" button (just ignore the other options, they're not important)
   
6. If prompted to then enter the Captcha code
   
7. You should now be presented with a page with the text you just uploaded on it. Copy the URL from the address bar.
   
8. Paste the address in the post that you make on the forum
   

If you need to upload information on the particular file that you're trying to play, then use this program to gain that information:

MediaInfo

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