2015-03-14, 21:50
Upon following this thread for the past so many weeks, I notice it is riddled with confusion. I think the reason is due to a couple things.
1. Luna is a coding mad-man and seems to work on his addon constantly. While this is awesome for the development of the addon, it does make it difficult to keep up with it (if you do not spend the amount of time Luna does on it).
2. Luna is clearly well versed in coding and understanding and the separation in knowledge level from Luna to others who may use PTVL may be quite vast. I think he may often believe he is explaining something in simple terms, where the reality is, that it is going well over most people's heads.
I actually work (for a living) with tech companies (like HP, Sony and so on) helping them develop user manuals. In the same way one may translate Chinese into English, my job is to translate the explanations of extremely knowledgeable people, into language the average person can understand. (intelligent people tend to have poor communication skills).
That being said, I can see two ways to solve these problems. One is to have a more detailed set of "instructions" for using PTVL. One that covers ALL of the constantly repeated questions on here, AND is updated constantly to the newest developments. I would be MORE than happy to contribute this part and I have been working on just such a document.
The other, would be a "known issues" section located on the main post? Just listing issues that are known, to prevent 90 people from posting the same problem. For example, clearly the "donor" channel logo downloads issue was "known", but never responded to. This lead people to feel as if it was "unknown" and it was mentioned over and over without response. This way, we could look at the "known issue" list and be assured that Luna is aware of it. This would clear up a LOT of repeat posts and help people to be patient, knowing a fix is in motion.
We could start a post anywhere actually with a list of known issues and just have Luna reference the post number in the first post.
I see a lot of repeat questions and you can't expect new comers to read almost 10,000 posts to get the answer to their common question. So I am also working on a FAQ where when I see a question AND a solution, I can add it to an instructions set.
1. Luna is a coding mad-man and seems to work on his addon constantly. While this is awesome for the development of the addon, it does make it difficult to keep up with it (if you do not spend the amount of time Luna does on it).
2. Luna is clearly well versed in coding and understanding and the separation in knowledge level from Luna to others who may use PTVL may be quite vast. I think he may often believe he is explaining something in simple terms, where the reality is, that it is going well over most people's heads.
I actually work (for a living) with tech companies (like HP, Sony and so on) helping them develop user manuals. In the same way one may translate Chinese into English, my job is to translate the explanations of extremely knowledgeable people, into language the average person can understand. (intelligent people tend to have poor communication skills).
That being said, I can see two ways to solve these problems. One is to have a more detailed set of "instructions" for using PTVL. One that covers ALL of the constantly repeated questions on here, AND is updated constantly to the newest developments. I would be MORE than happy to contribute this part and I have been working on just such a document.
The other, would be a "known issues" section located on the main post? Just listing issues that are known, to prevent 90 people from posting the same problem. For example, clearly the "donor" channel logo downloads issue was "known", but never responded to. This lead people to feel as if it was "unknown" and it was mentioned over and over without response. This way, we could look at the "known issue" list and be assured that Luna is aware of it. This would clear up a LOT of repeat posts and help people to be patient, knowing a fix is in motion.
We could start a post anywhere actually with a list of known issues and just have Luna reference the post number in the first post.
I see a lot of repeat questions and you can't expect new comers to read almost 10,000 posts to get the answer to their common question. So I am also working on a FAQ where when I see a question AND a solution, I can add it to an instructions set.
