2014-07-25, 16:29
You need to escalate this with a supervisor. The only reason I can think of in them saying this is if you are using a particular type of memory that is specifically identified as having this sort of issue (specific voltage, specs, etc)... in which case they should be able to direct you to a technical support link that explains this.
At this point I would request;
1. Ask to have your issue escalated.
2. Ask for something "official" from Intel that explains that the lower slot does not work.
3. Contact the vendor, seeking a refund and include a copy of the Intel support idiots email... sometimes the vendor has more pull and can get more resources involved than you as an end user.
At this point I would request;
1. Ask to have your issue escalated.
2. Ask for something "official" from Intel that explains that the lower slot does not work.
3. Contact the vendor, seeking a refund and include a copy of the Intel support idiots email... sometimes the vendor has more pull and can get more resources involved than you as an end user.
