[King_o_hill]

Passthrough is in the XBMC settings under audio (you'll need to have the settings set to 'expert').

Forget that for now, can you download MediaInfo from http://mediaarea.net/en/MediaInfo and run that on one of your problem files and past the output here?

I did have to set the passthrough to on in the settings, but still the same output.

I have MediaInfo installed, but I'm not exactly sure what output I need to post.

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But I also have a feeling that he might be watching content with an unsupported codec...that's just my hunch.

It plays just fine on my PC with XBMC and my BR player

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If you are on a wired network and have decent speed, I would seriously consider returning the Fire TV you are about to smash with a hammer: There is clearly something defective.

If you have indeed been paying attention to this forum, you could not help but come away with the impression that most everyone is pretty thrilled with their FIRE TV's… me included.

However, there are lemons in every batch and before I'd spend even another minute anguishing over the FTV in your possession, I'd go ahead and switch it out -- if you can.

If you cannot, I would do a a complete refresh of the Amazon TV and, of course, a fresh XBMC install and see if that helps.

You didn't say which version of XBMC you're running, but, personally, I have found that the SMPC versions work best for me…. 13.2 being the latest.

I have definitely considered this too! I just wanted to be sure it wasn't anything stupid that I was missing before I start that process.

UPDATE: So I contacted Amazon today and they are overnighting me a new unit. Thanks for the help, I will let you know how it goes!