[Djayz]

Has anyone here been able to get any sort of educated response from Xiaomi support for these boxes? I emailed a week ago to get a replacement remote. They asked for all the relevant information then said they would advise once the order was ready. Then I got an email saying they will not replace as they don't have any remotes.

Since that email I've been dealing with people who keep saying they have forwarded my request to the department and nothing happens. My box is useless without a remote as I travel with it and everytime I connect to a new wifi access point I can't use my phone as a remote as they both need to be on the same network.

Any help, tips or guidance is appreciated!