Update seems to complete, but no new files are added to the library
#16
(2020-02-20, 22:06)Karellen Wrote:
(2020-02-20, 21:55)seth.feinberg Wrote: I go to files and drill down into the subdirectory of a movie that's not added and try to manually add it?
Yes, locate a couple of these movies in Videos>Files. Highlight the movie and press i on your keyboard and that will scrape that one movie. Do this for 3 or 4 movies that are not scraping. Same with TV Shows. Then provide that log. Make sure you have enabled debug mode first and restarted.

https://kodi.wiki/view/Updating_or_remov...ual_Titles 
Great, thanks for the step by step.  i'll do it tonight and get back to you.
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#17
(2020-02-20, 08:43)Karellen Wrote: Looks like the server name is the problem... nfs://nasislike/volume1
But as I stated earlier, I have no idea what that error actually means and what problem it causes. Others will have to advise that.
Maybe the database guru @DaveBlake might know 
There is a flaw in the way the MySQL database wrapper is implemented that means it is not happy when the string "like" appears in the server name (or elsewhere in a path). It is something that needs fixing because it could adjust the database query syntax in odd ways. In the short term a different server name is a god idea.

I don't think that this is causing your other scraping issues (it's video what would I know!) but an interesting catch all the same.
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#18
(2020-02-21, 11:27)DaveBlake Wrote:
(2020-02-20, 08:43)Karellen Wrote: Looks like the server name is the problem... nfs://nasislike/volume1
But as I stated earlier, I have no idea what that error actually means and what problem it causes. Others will have to advise that.
Maybe the database guru @DaveBlake might know 
There is a flaw in the way the MySQL database wrapper is implemented that means it is not happy when the string "like" appears in the server name (or elsewhere in a path). It is something that needs fixing because it could adjust the database query syntax in odd ways. In the short term a different server name is a god idea.

I don't think that this is causing your other scraping issues (it's video what would I know!) but an interesting catch all the same. 
thanks! I wrote a lengthy reply to this last night while literally passing out on the keyboard and now I don't see it. I would retype but had a lot of links and I'm thinking/hoping its still open on my computer.  long story short, i think its either permissions or the scraper but i'll wait for the generous pros to chime in
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#19
(2020-02-21, 22:00)seth.feinberg Wrote: but i'll wait for the generous pros to chime in
There is nothing else that can be said. We need your Debug Log that captures the problem.
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#20
(2020-02-20, 22:06)Karellen Wrote:
(2020-02-20, 21:55)seth.feinberg Wrote: I go to files and drill down into the subdirectory of a movie that's not added and try to manually add it?
Yes, locate a couple of these movies in Videos>Files. Highlight the movie and press i on your keyboard and that will scrape that one movie. Do this for 3 or 4 movies that are not scraping. Same with TV Shows. Then provide that log. Make sure you have enabled debug mode first and restarted.

https://kodi.wiki/view/Updating_or_remov...ual_Titles   

Sorry for the delay, real life got in the way of what was important. So trying to do this simple task has led me down a rabbit hole with some questions answered and a couple of new questions, but promise.
First and most importantly (and most embarrassingly) I don't have any new movies in my movies folder. I did what you asked and tried to add all the movies I thought were new and kodi kept telling me there was no video in the path selected.  I checked over ssh and yeah, i had a bunch of empty folders labeled as if there were movies in there (don't ask me how, a file was def moved with the folder). I added an actual movie file, updated the Library and saw Parasite ready to watch. I dunno how the file was removed, but this hardly seems likely to be Kodi's issue so I'll shelve the movies part of my issues to another day.

The TV shows are still not being added to the library though! I didn't know how to document this but with pictures so here we go:

https://photos.app.goo.gl/5PaVCCwhqu1M2gAP9 - Season 10 of the show Archer in my library, clearly missing eps in the middle
https://photos.app.goo.gl/pY9Jxg82gbjt5mn28 - Season 10 of the show Archer when navigating to TV Animation section of the Videos section

As you can see, I can see all the eps of season 10 of Archer when I navigate to the folder from the Videos home screen item, but they just will not show up in the library on multiple library updates.  On your suggestions I tried to remove the Universal Scraper, but was unable.  One last picture, the remove button was greyed out
https://photos.app.goo.gl/UkqyfY98Ak6e2t166 

On @black_eagle 's suggestion here's my sources: https://paste.kodi.tv/wutaxorafa seems fine, but maybe I missed something

Also on the suggestion from your first response I looked at the permissions of that specific folder again (all Archer, so easy to navigate to the A's as well).  I noticed something weird and I need to dig further, but I think the synology sabnzbd package changed it's user to sc-nzbdrone without any warning. All the videos in that folder are owned by sc-sabnzbdConfusedabnzbd and all the nfos and thumbnails are owned by sc-nzbdrone:nzbdrone. I checked a show i very recently added and all sc-nzbdrone:nzbdrone I dunno yet which I want or whether that's causing any trouble or if those users need to be added to any other groups or what not. I think I might find some answers in here: https://forums.sonarr.tv/t/new-sc-downlo...s/17855/25

Anyways, here's some debug logs if it's of any use or interst.  btw, how do you guys do this? seems like paste.kodi.tv only allows 5k lines at a time and my debug log from just today is like 60k lines, so i did it 3 times then I ran out of patience.  if there's a better way please let me know, or if there's a specific part of the log that would help, please let me know...

https://paste.kodi.tv/opawaradid.kodi
https://paste.kodi.tv/quyajehoxo.kodi
https://paste.kodi.tv/ijizicegil.kodi
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#21
(2020-02-22, 06:56)seth.feinberg Wrote:   if there's a better way please let me know,
Yes there is. Follow the guide and especially follow the instructions I gave you which you even quoted in your post. In this case, if your log is created correctly, it will fit in one paste.

Nothing there helps, You have not even scanned the tv shows you are having problems with. Delete the show from the library, and rescan JUST THAT TV SHOW. NOTHING ELSE.

Just be aware that we are at post 21, and I am absolutely no closer to getting the information off you that will help me help you. So I will take a break for now. When I see you have uploaded a useful log, I'll come back to you.
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#22
(2020-02-22, 06:56)seth.feinberg Wrote:
(2020-02-20, 22:06)Karellen Wrote:
(2020-02-20, 21:55)seth.feinberg Wrote: I go to files and drill down into the subdirectory of a movie that's not added and try to manually add it?
Yes, locate a couple of these movies in Videos>Files. Highlight the movie and press i on your keyboard and that will scrape that one movie. Do this for 3 or 4 movies that are not scraping. Same with TV Shows. Then provide that log. Make sure you have enabled debug mode first and restarted.

https://kodi.wiki/view/Updating_or_remov...ual_Titles    

Sorry for the delay, real life got in the way of what was important. So trying to do this simple task has led me down a rabbit hole with some questions answered and a couple of new questions, but promise.
First and most importantly (and most embarrassingly) I don't have any new movies in my movies folder. I did what you asked and tried to add all the movies I thought were new and kodi kept telling me there was no video in the path selected.  I checked over ssh and yeah, i had a bunch of empty folders labeled as if there were movies in there (don't ask me how, a file was def moved with the folder). I added an actual movie file, updated the Library and saw Parasite ready to watch. I dunno how the file was removed, but this hardly seems likely to be Kodi's issue so I'll shelve the movies part of my issues to another day.

The TV shows are still not being added to the library though! I didn't know how to document this but with pictures so here we go:

https://photos.app.goo.gl/5PaVCCwhqu1M2gAP9 - Season 10 of the show Archer in my library, clearly missing eps in the middle
https://photos.app.goo.gl/pY9Jxg82gbjt5mn28 - Season 10 of the show Archer when navigating to TV Animation section of the Videos section

As you can see, I can see all the eps of season 10 of Archer when I navigate to the folder from the Videos home screen item, but they just will not show up in the library on multiple library updates.  On your suggestions I tried to remove the Universal Scraper, but was unable.  One last picture, the remove button was greyed out
https://photos.app.goo.gl/UkqyfY98Ak6e2t166 

On @black_eagle 's suggestion here's my sources: https://paste.kodi.tv/wutaxorafa seems fine, but maybe I missed something

Also on the suggestion from your first response I looked at the permissions of that specific folder again (all Archer, so easy to navigate to the A's as well).  I noticed something weird and I need to dig further, but I think the synology sabnzbd package changed it's user to sc-nzbdrone without any warning. All the videos in that folder are owned by sc-sabnzbdConfusedabnzbd and all the nfos and thumbnails are owned by sc-nzbdrone:nzbdrone. I checked a show i very recently added and all sc-nzbdrone:nzbdrone I dunno yet which I want or whether that's causing any trouble or if those users need to be added to any other groups or what not. I think I might find some answers in here: https://forums.sonarr.tv/t/new-sc-downlo...s/17855/25

Anyways, here's some debug logs if it's of any use or interst.  btw, how do you guys do this? seems like paste.kodi.tv only allows 5k lines at a time and my debug log from just today is like 60k lines, so i did it 3 times then I ran out of patience.  if there's a better way please let me know, or if there's a specific part of the log that would help, please let me know...

https://paste.kodi.tv/opawaradid.kodi
https://paste.kodi.tv/quyajehoxo.kodi
https://paste.kodi.tv/ijizicegil.kodi 
Totally forgot to post a debug log of me scanning one of the Archer eps into the library successfully from the Videos home window
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#23
(2020-02-22, 07:20)Karellen Wrote:
(2020-02-22, 06:56)seth.feinberg Wrote:   if there's a better way please let me know,

Nothing there helps, You have not even scanned the tv shows you are having problems with. Delete the show from the library, and rescan JUST THAT TV SHOW. NOTHING ELSE.

Just be aware that we are at post 21, and I am absolutely no closer to getting the information off you that will help me help you. So I will take a break for now. When I see you have uploaded a useful log, I'll come back to you.  

 Here is the log for scanning one ep of a TV show (Archer Season 10) that doesn't enter the library on multiple Update LIbrary commands.
https://paste.kodi.tv/kefivojofi.kodi
You say that you don't see me updating my TV library, but that's kind of my question. I keep running updates and no new TV shows are adding. adding single TV shows from the Video home screen seems to work, but NOT when I hit Update Library from inside the Movies or TV home screens...

Edit: to address your obvious frustration with me: I'm sorry.  I really am, I made a couple stupid errors, but I'm not sure what specific instructions you're referring to.  I told you in my post, there aren't actually any new movies, that was my mistake. There are new TV shows though and they aren't adding. If you say you don't see me updating my TV library, that's the problem, cause I'm updating it the only way I know how.  Maybe there will be a clue in the update of an individual show from the Video home window...
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#24
xml:
ERROR: Failed to close(volume1/Video/TV/Animation/Archer (2009)/Season 10/Archer (2009) - S10E04 - 1999- Dining with the Zarglorp.nfo) - close call failed with "NFS: Commit failed with NFS3ERR_ACCES(-13)"
You have not set up the correct permissions on your server. Fix this and you should be able to scan the full show into your library.

(2020-02-22, 21:55)seth.feinberg Wrote: but I'm not sure what specific instructions you're referring to
(2020-02-20, 22:36)seth.feinberg Wrote: Great, thanks for the step by step.  i'll do it tonight and get back to you.
Ring a bell? And if you don't have any new movies to add, then just delete a movie from your library and rescrape it. But you still have not followed the instructions, it is not a proper log, but I was able to see that error message regardless.
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#25
Debug Log <<<<<---- Believe it or not, that is a link to the guide.
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#26
(2020-02-22, 22:32)Karellen Wrote: Debug Log <<<<<---- Believe it or not, that is a link to the guide.

https://paste.kodi.tv/esixesoced.kodi

That is me turning on debugging, resetting the shield, going into Kodi and navigating to Videos->TV Animation->Arucher->Season 10 and I long press one of the episodes that refuses to add when I run and update, then I accidentally hit select to play on the next one, hit back, then scanned to library. (As an aside,  hitting "i" on the yahtse keyboard didn't do anything and I couldn't plug a physical keyboard into the Shield in a timely manner, still, , I think the context menu and Scan to Library is what you are looking for, but please correct me if not. So this is 2 files being scanned into the library that didn't scan into the library when I run update library (repeatably), this is in addition to the last section of debug log i posted for another episode of Archer that scanned in from the Videos home screen and not the TV Shows Update Library.

And https://photos.app.goo.gl/5XgPPpMA7KQiCqop6 these are the nfs permissions settings for the Video shares folder (that houses all the tv's and movies) I haven't changed it in many many years. Also, to reiterate, when I drill down to the same Archer folder in ssh i do see the thumbnails and nfo's owned by a different user... https://photos.app.goo.gl/5XgPPpMA7KQiCqop6
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#27
Thanks.

It is still the same error as stated in my previous post. You seem to have a permissions issue with your NAS.
xml:
ERROR: Failed to close(volume1/Video/TV/Animation/Archer (2009)/Season 10/Archer (2009) - S10E05 - 1999- Mr. Deadly Goes to Town.nfo) - close call failed with "NFS: Commit failed with NFS3ERR_ACCES(-13)"

And just to be thorough, can you post your tvshow.nfo file and the episode nfo file for the above episode. Post to the same place you posted the log. I'll check to make sure the nfo files are fully compatible.
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#28
(2020-02-24, 07:04)Karellen Wrote: Thanks.

It is still the same error as stated in my previous post. You seem to have a permissions issue with your NAS.
xml:
ERROR: Failed to close(volume1/Video/TV/Animation/Archer (2009)/Season 10/Archer (2009) - S10E05 - 1999- Mr. Deadly Goes to Town.nfo) - close call failed with "NFS: Commit failed with NFS3ERR_ACCES(-13)"

And just to be thorough, can you post your tvshow.nfo file and the episode nfo file for the above episode. Post to the same place you posted the log. I'll check to make sure the nfo files are fully compatible.
So as you can see, something goofy is going on with the username and group (videos being different from nfo's and thumbnails).  I'm guessing that's cause the video maintains the permissions of sabnznb when moved over and the thumbnails/nfos are created by nzbdrone and maintain that owner.  Should I change it to one or the other? Any suggestions for which one? Is it more to do with how kodi sees them? Think it's a matter of one of those usernames not being in the right group? What username does kodi access the nfs share as?  (sorry for 20 q's just trying to understand what exactly my issue might be)

tvshow.nfo - https://paste.kodi.tv/uyimananib
Archer (2009) - S10E05 - 1999- Mr. Deadly Goes to Town.nfo - https://paste.kodi.tv/zusupujesa
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#29
(2020-02-25, 07:04)seth.feinberg Wrote: I'm guessing that's cause the video maintains the permissions of sabnznb
Sorry, I cannot help you there. I have never used sabnznb, and I don't really know what it does or how it works. I cannot even ask you for your database as you are using MySQL, and I don't have a setup to read MySQL databases.

(2020-02-25, 07:04)seth.feinberg Wrote: tvshow.nfo - uyimananib (paste)
Your tvshow.nfo files have an incompatible <episodeguide></episodeguide>. It is using v1, but Kodi uses v2 from TVDB which will prevent you from scanning episodes. Read here for more info... https://forum.kodi.tv/showthread.php?tid=323588

(2020-02-25, 07:04)seth.feinberg Wrote: Archer (2009) - S10E05 - 1999- Mr. Deadly Goes to Town.nfo - zusupujesa (paste)
A minimal episode nfo file, which will work except it is missing a uniqueID tag which may (or may not) cause problems at some point.

Where are the nfo files coming from? They are not Kodi created.
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#30
(2020-02-25, 07:32)Karellen Wrote:
(2020-02-25, 07:04)seth.feinberg Wrote: I'm guessing that's cause the video maintains the permissions of sabnznb
Sorry, I cannot help you there. I have never used sabnznb, and I don't really know what it does or how it works. I cannot even ask you for your database as you are using MySQL, and I don't have a setup to read MySQL databases.
(2020-02-25, 07:04)seth.feinberg Wrote: tvshow.nfo - uyimananib(paste)
Your tvshow.nfo files have an incompatible <episodeguide></episodeguide>. It is using v1, but Kodi uses v2 from TVDB which will prevent you from scanning episodes. Read here for more info... https://forum.kodi.tv/showthread.php?tid=323588
(2020-02-25, 07:04)seth.feinberg Wrote: Archer (2009) - S10E05 - 1999- Mr. Deadly Goes to Town.nfo - zusupujesa(paste)
A minimal episode nfo file, which will work except it is missing a uniqueID tag which may (or may not) cause problems at some point.

Where are the nfo files coming from? They are not Kodi created. 
Sorry for delay, nfo files may be created by sonarr.  I would've though kodi, but i reassessed that assumption based on your response and the files ownership in my system.  Reading the link today, thank you for the color.
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Update seems to complete, but no new files are added to the library0