2021-10-08, 05:39
Hi everyone,
Not sure if this is the right forum, but hopefully someone can help me.
I've been struggling with Dolby Vision for a few months now and can't figure it out.
I have 2 different TVs with Shield 2019 and neither are working with DV.
I'll start with my first TV - TCL 85P725
This TV had DV and have enabled DV on the Shield. I have even changed all the cables to HDMI v2.1 8k cables.
Media with DV plays and the TV detects it as DV (indicated by a pop up) but the screen is just blank.
The sound is fine and the Shield is still responsive. Knowing what I know now, I press the middle button, then right, then middle button to stop the playback, then it gets me back to the main menu.
If I turned DV off on the Shield, then it plays fine without DV but the colours are all off.
I am using an Onkyo AVR, but I have tested it with the Shield connected directly to the TV with exactly the same results. Therefore I don't think the issue is with the AVR.
I see many people have had this problem over the years on the forums, and it seem most the suggestions have been to try better quality cables (which I have done).
I have reached out to TCL but have no reply yet. I've yet to post to Nvidia support. Thought I would try here first.
If anyone has any suggestions, it would be much appreciated.
Thanks
Not sure if this is the right forum, but hopefully someone can help me.
I've been struggling with Dolby Vision for a few months now and can't figure it out.
I have 2 different TVs with Shield 2019 and neither are working with DV.
I'll start with my first TV - TCL 85P725
This TV had DV and have enabled DV on the Shield. I have even changed all the cables to HDMI v2.1 8k cables.
Media with DV plays and the TV detects it as DV (indicated by a pop up) but the screen is just blank.
The sound is fine and the Shield is still responsive. Knowing what I know now, I press the middle button, then right, then middle button to stop the playback, then it gets me back to the main menu.
If I turned DV off on the Shield, then it plays fine without DV but the colours are all off.
I am using an Onkyo AVR, but I have tested it with the Shield connected directly to the TV with exactly the same results. Therefore I don't think the issue is with the AVR.
I see many people have had this problem over the years on the forums, and it seem most the suggestions have been to try better quality cables (which I have done).
I have reached out to TCL but have no reply yet. I've yet to post to Nvidia support. Thought I would try here first.
If anyone has any suggestions, it would be much appreciated.
Thanks