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The dongle that comes with the Smart Remote. A Microsoft USB IR receiver. If the Smart Remote dongle is not plugged in the drivers will not install (Error: CIR not found). When the Dongle is plugged in drivers install and can be found in the Device Manager. Either way the dongle is not accepting any input. The Microsoft USB IR receiver will accept input from the Smart Remote so the remote itself works. Funny that it will turn the HTPC on and off when its in the Bios but not in Windows?
steved1961
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tman12
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once you do get this resolved can you please post some playback experiences, I'd really like to see if other users are having similar issues that I am having.
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When I use that remote with that receiver Win7 does not register any button presses. If I remove the ASrock Receiver and plug in an old Microsoft Receiver I have the ASrock remote will work. The drivers I am trying to use are the ones you linked too. If I plug the ASrock Receiver into the HTPC before I boot into Win 7 it will turn the HTPC on and off, after I boot into Win7 the remote will not work.
steved1961
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I would install eventghost and see if it registers anything.
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Followed the installation guide installed and uninstalled drivers, checked cable etc. No go. Opened support ticket. Thanks for the ideas guys. HTPC seems to work well other than the Asrock Remote .
steved1961
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eskro
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lets wait for tech support by askrook
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I have exactly the same problem Steve. Identical scenario.
Startup is good and ir signal is just fine. Listed as CIR device in device manager, so it appears to be a problem with this product under Win 7 64.
I'm gonna get on to ASRock as well, and will post any update in this thread, would appreciate it greatly if you'd do the same if you get any response from them.
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eskro
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2012-04-19, 03:48
(This post was last modified: 2012-04-19, 03:49 by eskro.)
your motherboard is not the issue steved1961, dont worry.
i think the problems is that the ASROCK SMART REMOTE
might be cheaply fabricated overall...
not the best/reliable hardware..
can i know, range wise,
can you still make your HTPC boot
if your like 5 feet from your CIR receiver?
i've heard stuff like range is 3 feet max...
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I've tried up to about 6 or 7 feet without a problem.
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eskro
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oh that good news at least