[bluesisblue]

This is the first time I run this add-on. When clicking any game, I am prompted to authorize the device by going to activate.nbcsports.com and entering the verification code. I went to the website from my computer. It asked me to choose the device's name from the dropdown list. What I have is a LCD TV (not a smart TV) with an android box (Huawei Glory box), which is not on the list. So I just chose Fire Stick randomly. Then it asked me to choose my provider. I have an AT&T U-verse account (I am in U.S.) and chose it from the dropdown list. Last, I entered the verification code and submitted. Then the web page congratulated me on the successful access. I went back to the prompt on my TV and clicked OK. I was prompted a new message saying "One or more items failed to play. Check the log file for details." Nothing would work. Can anyone please help? Thanks!

[Valve]

Not sure if AT&T are on the list of supported providers?, check the first post of this thread.

[MetalChris]

The legacy version had a very limited number of supported providers, but the latest version should support all of the listed providers on the activation page.

[bluesisblue]

Not sure if AT&T are on the list of supported providers?, check the first post of this thread.

Yes, AT&T is on the list of providers on the activation page. I even got the congratulation message after submitting the activation.

[bluesisblue]

Up. Any help please?

[eracknaphobia]

Try deauthorizing the device (Add-on Settings > General > Deauthorize Device), then retry the authorization process.

[MarkieVee]

HI,

I'm running a firestick FireOS v5.2.1.2 (562254320) and am getting the below in my Kodi log

22:55:28 T:1397708080 WARNING: static XFILE::IFile* XFILE::CFileFactory::CreateLoader(const CURL&) - unsupported protocol(plugin) in plugin://plugin.video.nbcsnliveextra/?url=http%3A%2F%2Fsprtott11-i.akamaihd.net%2Fhls%2Flive%2F222817%2FNBC-Sports0318070521%2FOTT11%2Fmaster_vod.m3u8&mode=5&icon_image=http%3A%2F%2Fhdliveextra-pmd.edgesuite.net%2FHD%2Fimage_sports%2Fmobile%2F31234_m50.jpg
22:55:28 T:1397708080 ERROR: virtual bool XFILE::CFileCache::Open(const CURL&) - failed to open source <plugin://plugin.video.nbcsnliveextra/?url=http%3A%2F%2Fsprtott11-i.akamaihd.net%2Fhls%2Flive%2F222817%2FNBC-Sports0318070521%2FOTT11%2Fmaster_vod.m3u8&mode=5&icon_image=http%3A%2F%2Fhdliveextra-pmd.edgesuite.net%2FHD%2Fimage_sports%2Fmobile%2F31234_m50.jpg>
22:55:40 T:1403618880 ERROR: EXCEPTION Thrown (PythonToCppException) : -->Python callback/script returned the following error<--
- NOTE: IGNORING THIS CAN LEAD TO MEMORY LEAKS!
Error Type: <class 'urllib2.HTTPError'>
Error Contents: HTTP Error 403: Forbidden
Traceback (most recent call last):
File "/storage/emulated/0/Android/data/org.xbmc.kodi/files/.kodi/addons/plugin.video.nbcsnliveextra/nbcsn.py", line 216, in <module>
signStream(url, name, icon_image)
File "/storage/emulated/0/Android/data/org.xbmc.kodi/files/.kodi/addons/plugin.video.nbcsnliveextra/nbcsn.py", line 161, in signStream
stream_url = SET_STREAM_QUALITY(stream_url)
File "/storage/emulated/0/Android/data/org.xbmc.kodi/files/.kodi/addons/plugin.video.nbcsnliveextra/resources/globals.py", line 108, in SET_STREAM_QUALITY
resp = opener.open(url)
File "/home/jenkins/workspace/Android-ARM/tools/depends/xbmc-depends/arm-linux-androideabi-android-17/lib/python2.6/urllib2.py", line 397, in open
File "/home/jenkins/workspace/Android-ARM/tools/depends/xbmc-depends/arm-linux-androideabi-android-17/lib/python2.6/urllib2.py", line 510, in http_response
File "/home/jenkins/workspace/Android-ARM/tools/depends/xbmc-depends/arm-linux-androideabi-android-17/lib/python2.6/urllib2.py", line 435, in error
File "/home/jenkins/workspace/Android-ARM/tools/depends/xbmc-depends/arm-linux-androideabi-android-17/lib/python2.6/urllib2.py", line 369, in _call_chain
File "/home/jenkins/workspace/Android-ARM/tools/depends/xbmc-depends/arm-linux-androideabi-android-17/lib/python2.6/urllib2.py", line 518, in http_error_default
HTTPError: HTTP Error 403: Forbidden
-->End of Python script error report<--
22:55:40 T:1104535200 ERROR: Playlist Player: skipping unplayable item: 0, path [plugin://plugin.video.nbcsnliveextra/?url=http%3A%2F%2Fsprtott3-i.akamaihd.net%2Fhls%2Flive%2F222321%2FNBC-Sports0318064026%2FOTT3%2Fmaster_vod.m3u8&mode=5&icon_image=http%3A%2F%2Fhdliveextra-pmd.edgesuite.net%2FHD%2Fimage_sports%2Fmobile%2F31167_m50.jpg]
22:55:40 T:1402534192 WARNING: static XFILE::IFile* XFILE::CFileFactory::CreateLoader(const CURL&) - unsupported protocol(plugin) in plugin://plugin.video.nbcsnliveextra/?url=http%3A%2F%2Fsprtott3-i.akamaihd.net%2Fhls%2Flive%2F222321%2FNBC-Sports0318064026%2FOTT3%2Fmaster_vod.m3u8&mode=5&icon_image=http%3A%2F%2Fhdliveextra-pmd.edgesuite.net%2FHD%2Fimage_sports%2Fmobile%2F31167_m50.jpg
22:55:40 T:1402534192 ERROR: virtual bool XFILE::CFileCache::Open(const CURL&) - failed to open source <plugin://plugin.video.nbcsnliveextra/?url=http%3A%2F%2Fsprtott3-i.akamaihd.net%2Fhls%2Flive%2F222321%2FNBC-Sports0318064026%2FOTT3%2Fmaster_vod.m3u8&mode=5&icon_image=http%3A%2F%2Fhdliveextra-pmd.edgesuite.net%2FHD%2Fimage_sports%2Fmobile%2F31167_m50.jpg>

Can anyone assist?

Regards

Markie

[MetalChris]

Error Contents: HTTP Error 403: Forbidden

Likely due to either being outside the U.S. or problem with credentials.

[MarkieVee]

Hi,

Thanks for the reply, all was working previously just stopped yesterday
credentials work fine via the webi/f
Bit weird

Chiz

Markie

[User 338494]

Was anyone else getting a lot of buffering in yesterday's games?

[markeymark]

Was anyone else getting a lot of buffering in yesterday's games?

shouldnt get buffering, lower quality settings, reboot router etc

[TearDrop1319]

Stig, yes! it was driving me crazy... all other addons.... live TV ect streamed HD perfectly fine, even lowering the quality to the lowest did nothing...

[User 338494]

Thanks for the replies

Teardrop who is your isp as people say theirs was fine yet ours were not

[TearDrop1319]

I have ATT Uverse 45mbs,,,

[bluesisblue]

Did you mean go to Settings>Add-ons>My Add-ons>NBC Sports Live Extra? There I only saw Configure, Open, Update, Enable, etc.. Not seeing the options you mentioned. Could you please give me the full path? Thanks a lot!

Try deauthorizing the device (Add-on Settings > General > Deauthorize Device), then retry the authorization process.