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This is almost always because the correct video driver isn't installed. We need to see a debug log to be sure of this. To open the debug log press Windows-R and in the Run dialog type:
"%appdata%\xbmc\xbmc.log"
(including the quotes). Click OK and the log should open in Notepad. Copy and paste the log into pastebin.com and post the link it gives you here.
JR
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JR, I wish I had your patience...
Openelec on ASRock ION 330 / Kodi on Win 7 PC
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Thanks jhsrennie It was because of the video card couldn't handled it. I needed to upgrade.
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Yesterday I had the same problem and I found that the problem is jdownloader. When this application is open I cannot use XBMC. I closed jdownloader and the problem was solved.
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I have the same problem which now realize that it is because it can not read the video card. I have been waiting for certain options to be available before I would donate money, and now this problem that should not even exist if win7 doesn't have a problem with the video card certainly makes me not want to donate.
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The emulated video card isn't suitable. The drivers for it don't provide the DirectX support XBMC needs.
JR
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@GoldDust: You haven't installed the proper video driver. Windows is using the default "Standard VGA Graphics Adapter" driver.
JR
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Thank you for your reply,
Can you please advise how to solve the issue, do I have to re install the software.please advise with details ,
Looking forward for your support