[pkscout]

Here is the Log file...
Artist is "Hedegaard" if that helps searching the log file..
And it looks like it can't download fanart from fanart.tv at all

http://xbmclogs.com/show.php?id=200596

According to the log, there are images for Hedegaard. I see this line when AS starts to download images from htbackdrops.

Code:

16:26:42 T:4684   DEBUG: [Artist Slideshow] cached artist images info found

As for fanart.tv, it looks like AS isn't able to determine the musicbrainzid because on the musicbrainz site the group Hedegaard has no song called Happy Home (which is what was playing according to the log). In fact, the musicbrainz site only has a couple of songs for that group. Without the musicbrainzid AS can't download anything from fanart.tv or theaudiodb.com.

So you're saying if fanart exist and still can not download them, its because there is missing info on musicbrianz?

For Fanart.tv and theaudiodb.com, that's what it looks like based on the log file you shared. For htbackdrops, the log indicates there are images there. Why they aren't displaying is a mystery, especially since you say other artists are fine. I have two suggestions:

1- Find userdata/addon_data/script.artistslideshow/Artist Information and /Artist Slideshow
2- delete the artist's folder from both places (these are hashed, you can use Artist Slideshow Helper to map artist's to their hash name).
3- Play some music from the artist with the slideshow showing. That should try and download stuff at least from htbackdrops.

That won't get you a musicbrainz ID, but you can go to the Artist Information folder and manually add the musicbrainzID to the musicbrainzID.nfo file. Just paste the ID from the musicbrainz site into that file. No other formatting or anything is needed.