[Aceofclubs#316]

I am having an issue where the stock intro video will not play sound except at the end. Is therea setting in the startup.xml in the skin that
needs to be edited.

Thanks for all the help here is the debug log

According to your log you have lied to me

First thing is that you have banned add-ons (wiki) installed.

Second thing is that you are using a modified skin:

Code:

load skin from: /storage/emulated/0/Android/data/org.xbmc.kodi/files/.kodi/addons/skin.aeon.nox.silvo (version: 9.1.10)

Lastly according to the file stream details it is not the stock video:

Code:

ffmpeg[89FFF920]: Input #0, mov,mp4,m4a,3gp,3g2,mj2, special://skin/extras/intro.mp':
INFO: ffmpeg[89FFF920]: Metadata:
INFO: ffmpeg[89FFF920]: major_brand : mp42
INFO: ffmpeg[89FFF920]: minor_version : 0
INFO: ffmpeg[89FFF920]: compatible_brands: mp42mp41
INFO: ffmpeg[89FFF920]: creation_time : 2019-07-15 20:26:35
INFO: ffmpeg[89FFF920]: Duration: 00:00:10.05, start: 0.000000, bitrate: 6118 kb/s
INFO: ffmpeg[89FFF920]: Stream #0:0(eng): Video: h264 (Main) (avc1 / 0x31637661), yuv420p(tv, bt709), 1280x720, 5874 kb/s, 23.98 fps, 23.98 tbr, 24k tbn, 47.95 tbc (default)
INFO: ffmpeg[89FFF920]: Metadata:
INFO: ffmpeg[89FFF920]: creation_time : 2019-07-15 20:26:35
INFO: ffmpeg[89FFF920]: handler_name : Alias Data Handler
INFO: ffmpeg[89FFF920]: encoder : AVC Coding
INFO: ffmpeg[89FFF920]: Stream #0:1(eng): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 253 kb/s (default)
INFO: ffmpeg[89FFF920]: Metadata:
INFO: ffmpeg[89FFF920]: creation_time : 2019-07-15 20:26:35
INFO: ffmpeg[89FFF920]: handler_name : Alias Data Handler

The correct one should say something like this:

Code:

INFO: ffmpeg[0x1c96d1e7b80X]: Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'special://skin/extras/intro.mp4':
INFO: ffmpeg[0x1c96d1e7b80X]: Metadata:
INFO: ffmpeg[0x1c96d1e7b80X]: major_brand : mp42
INFO: ffmpeg[0x1c96d1e7b80X]: minor_version : 512
INFO: ffmpeg[0x1c96d1e7b80X]: compatible_brands: isomiso2avc1mp41
INFO: ffmpeg[0x1c96d1e7b80X]: creation_time : 2016-12-30T14:32:27.000000Z
INFO: ffmpeg[0x1c96d1e7b80X]: encoder : HandBrake 1.0.1 2016122900
INFO: ffmpeg[0x1c96d1e7b80X]: Duration: 00:00:12.07, start: 0.000000, bitrate: 1749 kb/s
INFO: ffmpeg[0x1c96d1e7b80X]: Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p(tv, bt709), 1920x1080 [SAR 1:1 DAR 16:9], 1588 kb/s, 30 fps, 30 tbr, 90k tbn, 60 tbc (default)
INFO: ffmpeg[0x1c96d1e7b80X]: Metadata:
INFO: ffmpeg[0x1c96d1e7b80X]: creation_time : 2016-12-30T14:32:27.000000Z
INFO: ffmpeg[0x1c96d1e7b80X]: handler_name : VideoHandler
INFO: ffmpeg[0x1c96d1e7b80X]: Stream #0:1(eng): Audio: mp3 (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 160 kb/s (default)
INFO: ffmpeg[0x1c96d1e7b80X]: Metadata:
INFO: ffmpeg[0x1c96d1e7b80X]: creation_time : 2016-12-30T14:32:27.000000Z
INFO: ffmpeg[0x1c96d1e7b80X]: handler_name : Stereo

The first 2 things make you ineligible for support on these forums.

I will however tell you that it appears I was correct in my assumption and that it is very likely related to refresh rate switching... 

I apologize if I have done anything to upset and thanks for your help anyway.