[jamietre]

It's a shame.
The X9S is a good product ...even considering the bugs that still need to be fixed.
However, this is a high-end product in terms of price, so the main problem is Zidoo customer relationship management. Which is practically non existent.

They do not reply to support emails, very little information... customers are kept in the dark most of the time.

If they could make their software stable, they would probably make a killing. I've got an X8 and I've certainly spent more time futzing with it than I want, but I only got it to play 3D which it has done perfectly since I got it. I've accepted that there isn't a one box solution yet. I'm glad to have it for what it is, and if it gets better, then that's gravy for me. I do wish they let you roll back firmware as easily as upgrading, but I've been lucky so far and it's always worked for what I really need it to.