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That’s odd. I’m not sure then. I can’t see any links online.
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Joined: Nov 2017
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I have got the same problem.
I have a Samsung KS7000 if that helps.
Any advice would be appreciated!
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Joined: Aug 2018
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I had the same problem and after contacting Amazon help I was
prompted to the following:-Go to home screen-settings-device-about-update-then delete app and reinstall. Worked form me.