Solved - CCurlFile::Stat - Failed: SSL connect error(35)
triptolemeus
Junior Member
Posts: 15
#1
2017-01-20, 23:55
Ubuntu 16.04, Kodi 16.1 GIT:c327c53 using PlexKodiConnect 1.5.1.

Setup has been working for some time now, but since a couple of days I am unable to get new cover art. During my debugging attempts I completely removed the plexkodiconnect configuration and resynced, which results in no cover art at all. The kodi log fills itself nicely with the following errors:

Code:
22:42:16 T:140018316990208   ERROR: CCurlFile::Stat - Failed: SSL connect error(35) for https://MyIPandIdentifier.plex.direct:44443/library/metadata/475206/thumb/1484860451?X-Plex-Token=ThisIsMyToken

I have tried installing a new curl from the yakkety (17.04) repositories, but that gave me the same problem. I also completely removed my kodi user home directory and restarted with a new profile. Same problem as well.

If I check the link on the command line or a browser, it resolves and gives me a nice picture.

Completely stuck on how to debug this, read most of the older threads, but to no avail. Any ideas?
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fritsch
Team-Kodi Developer
Posts: 23,266
#2
2017-01-21, 08:27
As we did not change anything in 16.1 since more than one year, there was most likely a python upgrade by your distribution.
First decide what functions / features you expect from a system. Then decide for the hardware. Don't waste your money on crap.
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gilcoh
Newbie
Posts: 9
#3
2017-01-21, 18:46
Exact same issue here in the last days - almost kill my self trying to solve it.

Please help ASAP - this is a major bug
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Martijn
Team Kodi
Posts: 17,859
#4
2017-01-21, 18:48
(2017-01-21, 18:46)gilcoh Wrote: Exact same issue here in the last days - almost kill my self trying to solve it.

Please help ASAP - this is a major bug
Sounds quite demanding
Read/follow the forum rules.
For troubleshooting and bug reporting, read this first
Interested in seeing some YouTube videos about Kodi? Go here and subscribe
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gilcoh
Newbie
Posts: 9
#5
2017-01-21, 19:18
(2017-01-21, 18:48)Martijn Wrote:
(2017-01-21, 18:46)gilcoh Wrote: Exact same issue here in the last days - almost kill my self trying to solve it.

Please help ASAP - this is a major bug
Sounds quite demanding

Demanding but politely Smile
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gilcoh
Newbie
Posts: 9
#6
2017-01-21, 19:31
Anyway, I guess it's something with pycurl and libcurl that kodi is using, hope it will be fixed soon, or we should wait to official Kodi 17 release
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fritsch
Team-Kodi Developer
Posts: 23,266
#7
2017-01-21, 19:35
It uses your distributions versions ... nothing kodi can fix.
First decide what functions / features you expect from a system. Then decide for the hardware. Don't waste your money on crap.
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gilcoh
Newbie
Posts: 9
#8
2017-01-21, 19:39
(2017-01-21, 19:35)fritsch Wrote: It uses your distributions versions ... nothing kodi can fix.

Any suggestions how solve that? (ubuntu 16.04)
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fritsch
Team-Kodi Developer
Posts: 23,266
#9
2017-01-21, 20:46
What happens from a shell?

Code:
curl https://MyIPandIdentifier.plex.direct:44443/library/metadata/475206/thumb/1484860451?X-Plex-Token=ThisIsMyToken
First decide what functions / features you expect from a system. Then decide for the hardware. Don't waste your money on crap.
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gilcoh
Newbie
Posts: 9
#10
2017-01-21, 20:57
# curl https://MyIPandIdentifier.plex.direct:44...sIsMyToken

curl: (6) Could not resolve host: MyIPandIdentifier.plex.direct


I suspect it's something with the curl packages, tried to rollback curl | libcurl3 | libcurl3-gnutls - no success yet Undecided
Maybe the python3-pycurl?...
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fritsch
Team-Kodi Developer
Posts: 23,266
#11
2017-01-21, 21:37
You know that you need to change the url so it matches?
First decide what functions / features you expect from a system. Then decide for the hardware. Don't waste your money on crap.
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gilcoh
Newbie
Posts: 9
#12
2017-01-21, 21:41
(2017-01-21, 21:37)fritsch Wrote: You know that you need to change the url so it matches?

I don't understand how this curl can diagnose our problem
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triptolemeus
Junior Member
Posts: 15
#13
2017-01-21, 22:06
(2017-01-21, 08:27)fritsch Wrote: As we did not change anything in 16.1 since more than one year, there was most likely a python upgrade by your distribution.

Thanks for the tip. Removed a lot of python related stuff and reinstalled it. That somehow fixed it. I think the main package issue was with pycurl, but I am not sure.

Stuff is working again. I guess I triggered the solution by installing the package: python-software-properties, which for some reason was gone.
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gilcoh
Newbie
Posts: 9
#14
2017-01-21, 22:08
(2017-01-21, 22:06)triptolemeus Wrote: Thanks for the tip. Removed a lot of python related stuff and reinstalled it. That somehow fixed it. I think the main package issue was with pycurl, but I am not sure.

Stuff is working again.

Hey man, can you please elaborate with the exact packages and versions?
Thanks
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triptolemeus
Junior Member
Posts: 15
#15
2017-01-21, 22:20
(2017-01-21, 22:08)gilcoh Wrote: Hey man, can you please elaborate with the exact packages and versions?
Thanks

I stopped kodi first, then I removed a handful packages that I installed as I tried to fix this issue and curl. This will remove kodi as well, just saying.
Code:
sudo apt-get remove python-openssl python-cryptography python-setuptools python-pkg-resources curl

Then I installed kodi again:
Code:
sudo apt-get install kodi

Then I installed the python-software-properties, which installed python-pycurl as well:
Code:
sudo apt-get install python-software-properties

As for the version numbers, I just use the standard ubuntu xenial sources and I have backports and security updates enabled.
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Solved - CCurlFile::Stat - Failed: SSL connect error(35)1